| Check-in process |  4.6 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money |  3.9 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.4 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.3 / 5 |
3.9 / 5
Robin [Rugeley, GB]
on 07/11/2009
(Same sex couple)
(108219474)
4.0 / 5
mark [leyland, GB]
on 26/08/2009
(Young couple)
check in was good (we arrived early, but it was no problem), room was clean and well appointed, food was good but expensive, swimming pool and sauna very relaxing, free internet access, only 2 minutes walk to the seafront.
got home to find we had been charged twice! got the money refunded though, so happy ending. drinks at the bar a bit expensive.
Overall: used the hotel as a base as we wre travelling to the millennium stadium, about an hour away. would recommend as it was a lot cheaper than the £500+ for a hotel in cardiff. (107772562)
1.3 / 5
Anonymous
on 18/08/2009
(Family with young children)
Good selection on the breakfast menu.
The room was generallhy tired and dated. There were damp patches on the ceiling and wall and the shower was difficult to use and leaked. There was a wedding function the first evening of our stay and as we were in the ground floor annexe the noise was right outside our door, prohibiting a good nights sleep. Although the breakfast menu was good the service was poor - coffee pots leaked and the poached eggs I had came hard and cold on slightly burnt toast. the table linen was not particularly clean. My complaint to the receptionist about the noise was not handled very well, I was told that all functions were listed on their website and that they couldn't have offered us an alternative room as they were fully booked.
Overall: Very poor value for money. All in all not a good weekend stay. (107574806)
4.1 / 5
darren [rhondda cynon taff, GB]
on 04/08/2009
(Mature couple)
room was clean pleasent and fresh, breakfast was excellent staff where friendly and helpfull
noise of the doors banging early in the mornings but hey we were in a hotel sooo cant realy grumble,
Overall: very good pleasent enjoyable stay (108963011)
4.1 / 5
nigel [wotton under edge, GB]
on 23/07/2009
(Mature couple)
nice clean room with everything working
really nice meal and wine in the evening with prompt service
used pool and sauna which was clean and quiet
bit of road noise but didn,t annoy us
Overall: only one night but enjoyed our stay and were made welcome (108190590)
5.0 / 5
Glenys [Tunbridge Wells, GB]
on 20/06/2009
(Solo leisure traveller)
Very pleasant hotel, well located, excellent food and service by friendly staff.
Car parking is sometimes difficult
Overall: The best place to stay in Weston super Mare (107411098)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.