Melville Hall Hotel and Utopia SPA, Sandown

4.1 / 5 Peter [Reading, GB] on 24/08/2009 (Solo leisure traveller)

Pleasant atmosphere, good rooms

None really - except that the taps kept swivelling round when you turned them on!

Overall: I would stay again.  (108257922)

1.0 / 5 Anonymous on 17/06/2009 (Young couple)

 (107593667)

1.6 / 5 Andrew [Swindon, GB] on 11/05/2009 (Group of adult friends)

the receptionist was friendly and very happy to help. Good water pressure in the shower in our room. The girls in the spa were very good but it is very over priced.

The photos showing the hotel are very old and wrong. The entrance to the hotel is very shabby and even the huge fish tank in the entrance is extremely dirty. We paid extra for a supreme room but it was certainly NOT of a supreme standard. The door had at some time been kicked in and was still just patched up and not even painted. Wall paper was peeling off the walls in many places due to damp. In the bathroom the ceiling was covered in damp and no attempt seems to of been made to fix it. House keeping was a total joke. The bed was just pulled up and the pillows thrown back on the bed, not even straightened, tea, sugar wasn't replaced and dirty towels just put back on the rack. The restaurant was unbelievable and the final straw really. We were sat at a dirty table as it was the only big one that still had 3 sittings, the full English which was priced at £15 was a joke, it consisted of 3 mushrooms, 1 slice of bacon, 1 sausage , egg and a hash brown. we could also get cereal and fruit from the table if you asked for cold milk. We found some of the bowls at the table caked in dried on food and the plates with hot food on were cold and also dirty underneath but as the table cloth and napkins were stained they obviously didn't worry about cleanliness. The waitress didn't tell us on the first day that we could actually order beans and fried bread as well with breakfast. The bar was hugely over priced under maned, cob weds in the curtains that looked if they had been there for weeks. The spa area was old and needs a complete re-vamp with mold on the window frames and only 2 unisex changing rooms with no shower jells for showering off the over chlorinated water after a dip in the micro swimming pool and Jacuzzi. The jacuzzi had to many chemicals in the water so your eyes stung and watered due to under ventilation and poor air circulation as the doors are not allowed to be left open we were informed.

Overall: My wife and daughter both looked forward to this as a stress relief break but were very disappointed in the quality and pricing we have stayed in better £30 a night B&B so will not be returning to this Hotel and Spa ever again.  (107857690)

2.4 / 5 Anonymous on 07/05/2009 (Same sex couple)

Manager was very helpful.

We were not shown around the facilities. Not given any information on them. We left the hotel after one night to find other more suitable accommodation.The room we stayed in was dreadfully small and claustrophobic. The bed was particularly hard. We did request a twin room but were allocated a double room.

Overall: Obviously would not recommend anyone stays at this Hotel. The experience was so disappointing.  (107761115)

3.6 / 5 Anonymous on 25/04/2009 (Group of work colleagues)

Dining, spa bath, bath robes,

double room provided and not twin, small and dark room

 (107481337)

5.0 / 5 Tony [Southampton, GB] on 11/11/2008 (Mature couple)

Well presented, courteous staff, good value

Nothing objectionable comes to mind

Overall: My wife is certainly thinking of returning for a Spa w/e to celebrate her special birthday next year  (107998704)