Business Services Book a Hotel Disclaimer Advertise on Streetmap How to link to us

Home > United Kingdom > England > Cornwall > Penzance > The Commercial Hotel

The Commercial Hotel, Penzance

13 Market Square, St Just, Penzance , TR19 7HE
See available rooms and book

Summary of Guest Ratings

  • Check-in process 3.9 / 5 3.9 / 5
  • Working order of facilities / equipment 3.7 / 5 3.7 / 5
  • Overall value for money 3.9 / 5 3.9 / 5
  • Performance of staff 4.3 / 5 4.3 / 5
  • Your room 3.7 / 5 3.7 / 5
  • Overall experience 4.0 / 5 4.0 / 5
  • Order and cleanliness of the hotel 4.0 / 5 4.0 / 5
  • Guest Rating 3.9 / 5 3.9 / 5

Guest Reviews

2.3 / 5 2.3 / 5 john [daventry, GB] on 08/10/2009 (Group of work colleagues)

the staff were very friendly, and the countryside spectacular

both rooms which we booked smelled of damp the clock tower outside kept going off on the hour and the bed was the most uncomfortable thing i have ever had to sleep on

Overall: we only stayed one night so we put up with all the little faults if we were to stay longer it would not be at this hotel.  (108540297)

1.6 / 5 1.6 / 5 gareth [Stockport, GB] on 27/09/2009 (Group of work colleagues)

The bar and restaurant facilities were adequate. Food was to a reasonably high standard.

the reception is not perminently manned and even though i was the only customer waiting it took me 15 minutes to check in. In addition, it took a further 25 minutes of waiting to be seen to check out the following morning before i gave up and left the hotel without checking out.

Overall: any good points we're completely ruined by the lack of staff manning the reception. to have customer wait for over 5 minutes with nothing but a bell for company (which is blatantly ignored) is unacceptable.  (108224608)

3.7 / 5 3.7 / 5 Mark [Morden, GB] on 21/09/2009 (Young couple)

Nice friendly hotel all good.

Overall: Very pleasent stay and very good food..  (108211714)

4.4 / 5 4.4 / 5 Alan [Raynes Park, GB] on 16/09/2009 (Mature couple)

Very Friendly staff.

 (108689668)

3.6 / 5 3.6 / 5 Anonymous on 02/09/2009 (Mature couple)

clean room, decent service.

think over priced.

Overall: ok  (108878028)

4.3 / 5 4.3 / 5 Pauline [Derby, GB] on 10/07/2009 (Mature couple)

The staff were superb and friendly and the food was excellent. I thought it represented good value for money and St Just itself is a wonderful place to visit.

Thought there were areas that looked somewhat 'tired' (dining room in particular) and could have done with a little TLC but do recognise this takes time and money and far more important to have good friendly staff (which they do have)

Overall: Enjoyed it thoroughly. Would have found the en suite facilities too small for a long term stay but very workable on a short term (one nighter) stay.  (107978490)

Why do we publish ratings from Active Hotels?

Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.

How do I add a rating?

Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.

All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.

How do you manage to collect so many ratings?

48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.

Add your hotel Advertise
Business Services Book a Hotel Disclaimer Advertise on Streetmap How to link to us