| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money |  3.0 / 5 |
| Performance of staff |  4.0 / 5 |
| Your room |  3.2 / 5 |
| Overall experience | 3.4 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.5 / 5 |
3.7 / 5
James [Gateshead, GB]
on 08/11/2009
(Mature couple)
room warm in the evening
parking is an issue as no dedicated parking
2nd time stay and the breakfast left a lot to be desired compared to the first stay
Overall: overall not bad but with the inconsistency with the food a bit of a let down. (108214135)
2.0 / 5
Anonymous
on 29/09/2009
(Young couple)
Breakfast was ok. £20 knocked off price due to complaint (see bad points)
room type booked not available, ended up in very small room with tiny bathroom with no bath. Lots of noise in pipes when other residents showering, noisy floor boards from room above. Small tv with poor reception and remote didn't work. Bed uncomfortable and pillows thin.
Overall: Wouldn't recommend this hotel. Very poor night's sleep. (108279984)
3.7 / 5
Anonymous
on 24/08/2009
(Group of adult friends)
(108736883)
4.9 / 5
Anonymous
on 17/07/2009
(Mature couple)
freindly and helpful staff. excellent food
found a copy of mayfair under the bed on the day of departure.my wife and i didnt no if this was standard procedure to receive a free copy of this magazine or just a bit of a mishap from the cleaner
Overall: enjoyable three day stay (108370708)
1.6 / 5
Anonymous
on 16/07/2009
(Group of work colleagues)
staff very charming and warm
my room was noisy and i asked to change after the firts night -- the second one was quiet but dark (no view with the window), small and a bit old (moisted wall)
Overall: good service but the quality of the room depends on the one they give you : I saw another room (of friends staying with us) and it was much better (107934634)
4.6 / 5
Helen [Midlothian, GB]
on 09/06/2009
(Mature couple)
Staff very attentive, at recepion and breakfast.
Very bad squeeky floor boards, asked for a double room which I thought would be a double bed, very disappointed that it was 2 single, had trouble locking our room but did not realise their was 2 keys, when we spoke to the man on reception, he did not know what the other key was for, arriving late afternoon we had a coffee, not enough to see us through until the morning.
Overall: Stay was plesent, But booking gain I would make sure that the above had been looked into (107378733)
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