| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment | 4.0 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room | 3.9 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 3.9 / 5 |
4.1 / 5
Anonymous
on 12/09/2009
(Solo business traveller)
The curry I ordered was not hot and I had to send it back to be re-heated or replaced
(108366815)
4.7 / 5
Anonymous
on 10/09/2009
(Solo business traveller)
overall environment professional and relaxing
food costs high
(108634981)
4.4 / 5
Anonymous
on 13/08/2009
(Mature couple)
(108101551)
3.0 / 5
Anonymous
on 14/07/2009
(Mature couple)
Proximity to airport (covered walkway)
Availability of food/drink options
Bed/mattress was inadequate for a Hilton
Was not able to receive free Gold member upgrade due to insufficient rooms
Overall: Average compared to other Hilton experiences (108163221)
4.1 / 5
Anonymous
on 14/07/2009
(Solo leisure traveller)
Pleasant hotel - staff was very accomodating. Free shuttle to and from terminal 5.
Wireless not available in rooms - wired is available in room - separate fee for each. This is not the closest hotel to terminal 5.
Overall: I enjoyed my stay. The hotel is pleasant and the staff is very helpful. (108342673)
2.9 / 5
Anonymous
on 08/07/2009
(Family with older children)
Very clean,good breakfast
Unhelpful staff,poor communication,not very tactful
Overall: Ok apart from 1. Baby being woke up at 11pm by reception staff demanding I pay room service bill by cash as credit card was declined, when in actual fact credit card was not declined it was not swiped on arrival 2. We accidently left our satelite navigation in the room but when we asked for it reception said they could not go to room and check as room was booked back out.We were left with our 5 month old baby in an area we don't really know.We then had our item returned next day by post but then had to pay the postage. Personally if room was cleaned adequately item would have been seen in drawer under tv. (107185445)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.