| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.5 / 5 |
| Your room | 3.8 / 5 |
| Overall experience |  4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating |  4.1 / 5 |
4.9 / 5
James [Macclesfield, GB]
on 14/10/2009
(Mature couple)
Quiet, easy parking, cleanliness, comfy beds, excellent breakfast, cheerful & helpful staff.
None.(Even the ongoing major refurbishment didn't affect the enjoyment of our stay).
Overall: We were pleasantly surprised to find the hotel convenient and comfortable and was exactly what we wanted and expected. (108994702)
4.7 / 5
Terry [Sidcup, GB]
on 03/10/2009
(Mature couple)
VERY helpful and courteous staff. Breakfast excellent and quickly served. Clean and tidy considering ongoing building works.
Bathroom mirror and shower head too high for 5.2 woman to use. Installed by 6.0 man, perhaps? (Room 32)
Overall: Most enjoyable. (108714948)
4.7 / 5
Ian [Ripon North Yorkshire, GB]
on 03/10/2009
(Solo leisure traveller)
Everything was good if not excellent - thank you.
Overall: Very enjoyable stay, staff very friendly and helpful - no problems at all. (108999297)
2.9 / 5
Anonymous
on 27/09/2009
(Mature couple)
Comfortable Bed, Good TV, nice room. Arranged early breakfasts
No hot water on one morning, Tea ,Coffee & Milk not replenished. There was building work in progress which may have contributed to this.
Overall: Generally OK (107988023)
3.7 / 5
Anthony [Bracknell, GB]
on 14/09/2009
(Solo business traveller)
Excellent staff, proffessional and helpful. Room size was adequate for the stay as I had about 4 hours to revise for the course I was on each evening.Waitress service at breakfast excellent
The breakfast was poor, low quality sausage (1) bacon clearly had been in an oven to keep warm. Mushrooms appeared to be dehydrated-so thinly sliced and hard. I only had 2 breakfasts and hotel lost revenue.The hotel used to have a reputation for an excvellent breakfast.
Bowl in bathroom had 4 cracks, shower dangerous went to scalding without warning.Some mould in tile grouting.
Less investment on conservatory and more into rooms would vastly improve image
Overall: Overall good, but the lack of investment in the rooms stops the hotel being really great. It is a pity as the staff are excellent. Once there is a bar this may help. It does beat the chains because of the staff (108838690)
4.4 / 5
Martyn [Stalybridge, GB]
on 28/08/2009
(Solo business traveller)
Rooms Clean and Comfortable. Breakfast good
Overall: Very good value for money (108700966)
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