| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room | 3.3 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.6 / 5 |
2.4 / 5
Anonymous
on 01/09/2009
(Solo leisure traveller)
- Service by staff was excellent
- A very good choice at the buffet-style breakfast.
- Location within easy walking distance of Edinburgh centre.
- It was useful to have wireless internet access.
- Tatty decor and fittings in my room.
- Mould round shower.
- Bathroom extractor did not work.
- Electric shower that got hot enough to scald. Had to experiment to find a way to get a comfortable temperature.
- Cheap Ikea furnishings.
- Venetian blind that could not be adjusted to cut out the light of the steet light outside. And the curtains were too thin to cut out much light.
- The plug on the television aerial had become detached and had been poorly replaced. So there was no TV reception.
(107888337)
3.3 / 5
Anonymous
on 19/08/2009
(Young couple)
Hotel very central to city centre, breakfast good and staff friendly. Bed was comfy and clean and bathroom was clean.
Decor very old fashioned and a little fusty. Room was to have a hairdryer but none was supplied. Reception downstairs from main entrance therefore you didn't see staff very often, security could have been an issue but we had no problems at all.
Overall: Good stay, hotel satisfactory for a short stay, would return for short stay again. If you like walking this is a perfect location for sight seeing. (107240764)
4.0 / 5
Anonymous
on 17/08/2009
(Young couple)
(108751517)
3.7 / 5
Luis Fernando [Bogota, CO]
on 09/07/2009
(Group of adult friends)
The hotel was fit for purpose, no real complaints
parking facilities
Overall: no real problems (107329524)
4.0 / 5
Mark [Lower Hutt, NZ]
on 19/05/2009
(Mature couple)
(107231491)
3.9 / 5
Anonymous
on 13/05/2009
(Solo leisure traveller)
Excellent attention to needs of a disabled customer
Cheerful service at all times
TV reception awful Toilet seat not fitted correctly
Shower difficult to operate no instructions
Overall: Adequate for my needs made better by the excellent staff and food (107287765)
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