| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.3 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room |  4.4 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.2 / 5 |
3.0 / 5
Vivien [Telford, GB]
on 03/12/2009
(Same sex couple)
(108672587)
5.0 / 5
Trudy [Cardiff, GB]
on 01/12/2009
(Mature couple)
(108395656)
4.7 / 5
Terence [Essex, GB]
on 16/11/2009
(Young couple)
excellent hotel clean and modern
the receptionist had a poor grip of the english language and i did have to repeat myself a few times to make sure everything was understood. although she was ever so friendly.
Overall: a really nice and pleasant stay in a quiet and clean hotel (107904563)
4.9 / 5
Anonymous
on 31/10/2009
(Young couple)
Room was really good, and the breakfast was fantastic. The staff were really friendly and helpful.
(107391913)
4.6 / 5
Anonymous
on 29/09/2009
(Mature couple)
James, at the front desk, was extremely helpful to us. However, the computer in the room was so fuzzy we could not read the text and had to ask the receptionist to book our return flights. She was also very helpful and obliging.
(107580881)
5.0 / 5
Anonymous
on 28/09/2009
(Mature couple)
Not easy to find when travelling by public transport. We got off at Canary Wharf and no one knew where the hotel was! To get back to the City we used the 15 bus which was far easier.
Overall: Very brief stay but overall the hotel seemed excellent. (107457479)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.