| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money |  4.1 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.1 / 5 |
4.0 / 5
Anonymous
on 15/11/2009
(Solo business traveller)
(108995791)
3.0 / 5
Anonymous
on 06/10/2009
(Group of work colleagues)
1. The room was clean, with better fittings and fixtures than I expected, esp. the TV. The double bed was comfortable.
2. It was helpful that we were able to return to our room at any time of the evening, rather than having to return by a certain deadline.
3. The girls behind the bar when we arrived were very friendly and check-in was quick and easy. The staff serving breakfast were friendly.
4. The breakfast was tasty.
1. The payment process wasn't straightforward - when I booked I was told that the fee would be deducted from my account several days before, or that I'd have to pay when I arrived on the day. As the fee hadn't left my account the day before I arrived, I took out the cash so that I could pay on arrival as instructed. The girls on reception were unable to take my money and said they assumed I'd already paid. The fee went out of my account automatically that day, leaving me overdrawn because I had removed the money in cash to pay on reception.
2. Despite the fact I had booked a 'family room for 3 adults', when we arrived the sofabed (which I was led to believe would be an actual bed), didn't have any sheets supplied. When we requested these, they were supplied very quickly, but the lady we spoke to expressed surprise that there would be a third adult in the room. I don't think the sofa baed was particularly comfortable.
3. Very early check-out and breakfast times! It suited us, but could be too early for some people. However, we were pleased to be able to check-in so early.
4. The shower was very erratic - basically the water goes everywhere.
5. More freely available orange, tea and coffee at breakfast would be great!
Overall: All in all very decent for the price. I do think it would make alot of sense to be clearer on the payment process. (108653516)
4.7 / 5
sandy [dover, GB]
on 29/09/2009
(Family with young children)
Friendly and clean.When asked if they knew of a taxi firm they very kindly made the telephone call to book the taxi for us.
Overall: very pleasant (108993128)
5.0 / 5
Anonymous
on 17/09/2009
(Other)
(108839258)
3.3 / 5
Catherine [Maidstone, GB]
on 18/08/2009
(Group of work colleagues)
The plug hole of the sink in our room was full of grime. Would have liked orange juice with my breakfast but none offered. Given tea bags and hot water for breakfast but no where to put the used tea bags.
Overall: Friendly staff (108369674)
2.1 / 5
Anonymous
on 10/08/2009
(Mature couple)
Roomsize;location;
unclean;restricted food availability;no chair in bedroom;unhelpful staff
Overall: Love area but would not stay hear again. (108215545)
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