| Check-in process |  3.4 / 5 |
|---|---|
| Working order of facilities / equipment |  2.4 / 5 |
| Overall value for money |  2.7 / 5 |
| Performance of staff |  3.1 / 5 |
| Your room | 2.4 / 5 |
| Overall experience | 2.7 / 5 |
| Order and cleanliness of the hotel | 2.8 / 5 |
| Guest Rating | 2.8 / 5 |
1.0 / 5
jennifer [staffordshire, GB]
on 30/10/2009
(Family with older children)
Breakfast was ok although shortage of toast.
Hairdryer in room
Room was extremely damp with black mould on walls, sheets and pillows were damp.
Room was noisy. Fire alarm went off at 4.00am. False alert.
The room was in the basement and unfit especially as we paid over £100. I had a severe asthma attack due to dampness and have been diagnosed with a chest infection 2 days later.
A horrendous experience. Please take this hotel off the internet.
Overall: Dreadful experience. I feel that I need compensation due to the apalling state of the room. (108514105)
1.9 / 5
Anonymous
on 21/08/2009
(Solo leisure traveller)
(108465511)
2.0 / 5
Anonymous
on 17/08/2009
(Same sex couple)
Location
Continental Breakfast - Tinned Fruit, cereal, boiled egg and bread (there was toast but not enough). Expected fresh friut, cold meat and yoghurts...
Room - Pillows very thin and inadeqaute.
Luggage holding - The only place where luggage could be left before/after check out was on full display in the lobby.
Lift - Only one of these worked, which was very slow, and we could not find the stairs
I have stayed in much better hotels that have only 2 stars - IBIS and Travel Lodge
(108629774)
5.0 / 5
Anonymous
on 04/08/2009
(Mature couple)
Good location
Perfect room state
Overall: Excellent (108225177)
4.3 / 5
Anonymous
on 02/07/2009
(Solo leisure traveller)
(107633577)
1.9 / 5
Anonymous
on 01/07/2009
(Solo business traveller)
fantastic location; walking distance from Kensington Gardens/Hyde Park and all public transportations, very good international and young neighborhood with many ethnic restaurants (I recommend a small Maroccan restaurant at the corner of Porchchester and Queensway), low price (42GBP/night)
my bathroom was supposed to be adjacent to my room; it was two flights up and was ridiculously small; no toiletry was provided. I had only 1 hanger in the wardrobe in my room; TV was not working.
Overall: the price for my room was very low, but for the same price I have found better accommodations in the same neighborhood. That room/bathroom should be scaled back to well less than 42GBP/night. (107718440)
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