| Check-in process |  3.4 / 5 |
|---|---|
| Working order of facilities / equipment |  2.4 / 5 |
| Overall value for money |  2.8 / 5 |
| Performance of staff |  3.1 / 5 |
| Your room | 2.4 / 5 |
| Overall experience | 2.7 / 5 |
| Order and cleanliness of the hotel | 2.8 / 5 |
| Guest Rating | 2.8 / 5 |
2.4 / 5
Craig [Ormskirk, GB]
on 27/12/2009
(Young couple)
(108965471)
3.4 / 5
Anonymous
on 04/12/2009
(Group of adult friends)
Cheap and clean
Breakfast facilities were inadequate for the size of the hotel
Overall: As an over night stop in a major city it was good value. The lack of tea making facilities in the room was an inconvenience. The lack of bubble bath/shower gel with no opportunity to purchse any was regretted (108904040)
3.9 / 5
Anonymous
on 19/11/2009
(Solo leisure traveller)
Overall good value
No heating in room, and the mobile heater did not have a long enough lead to reach the socket. Had to lift it onto the ledge.
Overall: Easy and convenient (108903816)
1.0 / 5
jennifer [staffordshire, GB]
on 30/10/2009
(Family with older children)
Breakfast was ok although shortage of toast.
Hairdryer in room
Room was extremely damp with black mould on walls, sheets and pillows were damp.
Room was noisy. Fire alarm went off at 4.00am. False alert.
The room was in the basement and unfit especially as we paid over £100. I had a severe asthma attack due to dampness and have been diagnosed with a chest infection 2 days later.
A horrendous experience. Please take this hotel off the internet.
Overall: Dreadful experience. I feel that I need compensation due to the apalling state of the room. (108514105)
1.9 / 5
Anonymous
on 21/08/2009
(Solo leisure traveller)
(108465511)
2.0 / 5
Anonymous
on 17/08/2009
(Same sex couple)
Location
Continental Breakfast - Tinned Fruit, cereal, boiled egg and bread (there was toast but not enough). Expected fresh friut, cold meat and yoghurts...
Room - Pillows very thin and inadeqaute.
Luggage holding - The only place where luggage could be left before/after check out was on full display in the lobby.
Lift - Only one of these worked, which was very slow, and we could not find the stairs
I have stayed in much better hotels that have only 2 stars - IBIS and Travel Lodge
(108629774)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.