| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money |  3.5 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.8 / 5 |
| Overall experience |  4.1 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 3.9 / 5 |
3.3 / 5
Anonymous
on 26/09/2009
(Mature couple)
Nice environment, clean comfortable room, pleasant staff, excellent dinner.
In room two lights not working, no instuctions for operating electronic devices, air fresheners not working. Breakfasr service very bad - tables not prepared, buffet almost empty and not refilled.
Overall: Enjoyed my stay and might recommend to others but would inform them that breakfast is poor. (108556604)
3.4 / 5
Anonymous
on 24/09/2009
(Solo business traveller)
(108132966)
4.0 / 5
Anonymous
on 19/09/2009
(Mature couple)
Central town siting with pleasant canalside walking nearby. Bright and clean accommodation. Excellent food. Cheerful and friendly staff.
Motor unit under room which came on, ran for a while and then switched off at regular intervals all night kept us awake.
Overall: Would stay again, but would ask not to be in Room 4. (108116845)
4.6 / 5
Raymond [Maldon, GB]
on 25/08/2009
(Mature couple)
Overall experience of the staff, dining facilities / bar area, and the "attention" to detail in our room, made our stay most enjoyable.
Overall: Enjoyed our stay and would return. (108257405)
4.0 / 5
Anonymous
on 04/08/2009
(Solo business traveller)
(108747259)
3.7 / 5
Anonymous
on 21/07/2009
(Other)
Pleasant surroundings, ie lounge and dining room
Room wasn't serviced and so had to ask for fresh supplies.
No table was set for us at breakfast and so we had to ask. Also, continental breakfast could have been better
Overall: As it was a late booking, paid reduced price for stay. This was fine but would not have wanted to pay the usual full listed price (108281109)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.