| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room |  3.1 / 5 |
| Overall experience | 3.4 / 5 |
| Order and cleanliness of the hotel |  3.6 / 5 |
| Guest Rating | 3.5 / 5 |
2.0 / 5
Anonymous
on 27/10/2009
(Mature couple)
The staff were friendly enough. The bedding was clean. Overnight parking was useful. Breakfast satisfactory.
The hotel is undergoing refurbishment - looks like it has been for quite some time. The room was very basic, poor furnishings and decor. Damp marks on walls and ceilings, stained carpets. En-suite was newish but had no extractor fan. Noisy nightclub/bar opposite. Late night returnees had no front door key so doorbell was rung constantly throughout the night.
Overall: You might find it acceptable as an overnight stay, but certainly for no longer than that ! (108873145)
2.4 / 5
john [leicestershire, GB]
on 06/10/2009
(Mature couple)
Overall: The hotel was being renovated so an allowance has to be made, however there was no hot water in the rooms at first, no central heating and the room was damp. I am sure that when work is completed, this will be rectified. The bathrooms have already been completed to a high standard but curtains would be nice. Breakfast however was excellent. (108154807)
2.7 / 5
Anonymous
on 26/09/2009
(Group of adult friends)
spacious room,good value for money
dilapidated bathrooms,smelly mould strucken to add to it
Overall: very good value for money so would consider returning.very poor quality of the rooms though. There are 2-3 separate blocks within the hotel, we were given the most run down and old block,there were works to be completed in that block,smelly bathrooms et al.It was also adjacent to a pub that played loud music all night long. The block adjacent to the reception is good but for some reason we were not given that block inspite of reaching there at 5pm. If you want a cheap place to stay with reasonable links 45 minutes travel(bus and tube) to central london go for it it doesn't come cheaper but if you are turned off by poor quality of rooms/facilities stay away. The staff serving breakfast were extremely polite,the quality of breakfast (except for charred rubbery bacon) was good.-(asian family of 5) (108123582)
3.4 / 5
A.O [london, GB]
on 11/09/2009
(Mature couple)
Staffers response to complaints was quite impressive.
Overall: Quite intersting...I love Ilford. (108678767)
1.9 / 5
Lester [Manchester, GB]
on 02/09/2009
(Family with older children)
Breakfast ok and kitchen staff friendly
The curtains were hanging off the track rail and impossible to close fully, bathroom smelled of damp etc, floor tiles loose in bathroom, shower impossible to control, room very dated and scruffy looking.
Overall: poor (108473348)
4.7 / 5
Anonymous
on 28/08/2009
(Mature couple)
Very welcoming and obliging in allowing us to leave car on premises for check out day. Food very good and freshly cooked
Double bed against wall was difficult to get in far side -especially for older folk
Overall: Well run, clean and very helpful staff (108915560)
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