Best Western New House Country Hotel, Cardiff
Thornhill Road, Cardiff, CF14 9UAGuest Reviews
Summary of Guest Ratings
| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  4.5 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff | 4.5 / 5 |
| Your room |  4.6 / 5 |
| Overall experience | 4.5 / 5 |
| Order and cleanliness of the hotel | 4.7 / 5 |
| Guest Rating | 4.5 / 5 |
How to book this hotel or view prices
Guest Reviews
4.3 / 5
david [hornchurch, GB]
on 12/08/2009
(Mature couple)
No fuss
Much quieter than anticipated, wedding receptions are located nicely away from our room
Poor entry sign, perhaps could do with one say 200m on the approach, if there is one sorry, I missed it! - We missed the turning nearly every time. Google mapping gives the hotel down the road as your address
Overall: Many thanks to the staff We'll be back! (108811827)
3.0 / 5
Lynne [Folkestone, GB]
on 29/06/2009
(Mature couple)
lovely sized room. most staff very good.
the bed was awful the mattress was SO uncomfortable I seem to remember that was an issue the first time we stayed. breakfast was very good the first day excellent service but it got progressively worse over the three days.some of your staff would do better for some training in service, i.e. staff member to young lady guest "do you what breakfast?" how much nicer to have said " what would you like from the breakfast menu or may I offer you something from the breakfast menu" just an observation.
(107812662)
5.0 / 5
Karan [Mansfield, GB]
on 22/06/2009
(Group of work colleagues)
A super value for money hotel
Very polite staff and good service
In all a very pleasant surprise
No shower
Overall: Delightful (107967050)
4.7 / 5
Dean [Nottingham, GB]
on 19/06/2009
(Young couple)
Very nice surroundings. Nice rooms with lots of space. Good quality brekfast.
Overall: Very nice hotel with great views over Cardiff. Would recommend the hotel and bedandbrekfasts.co.uk as the whole booking process was excellent. (107568457)
4.4 / 5
john [four crosses llanymynech, GB]
on 03/02/2009
(Solo business traveller)
friendly staff very helpful and attentive. room was of a reasonably high standard, and the £40.00 per night charge was good. I generally stay in hotels four/five times per month and usually have used premier lodge type of accomodation.
I immediately booked the same hotel for the same purposes for 7/2/09 with intentions of utilising the same hotel for several months 1/2 night stays each week, but having been informed that the next booked stay was double price I was quite dismayed and will stay on the night booked but will unfortunately look elsewhere for future stays.
Overall: good food good rooms marvellous views and grounds (107746113)
4.7 / 5
pauline [pontypool, GB]
on 13/12/2008
(Mature couple)
loved the place, the grounds and the glorious veiws
they were none
Overall: fantastic (107435443)
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