| Check-in process | 4.7 / 5 |
|---|---|
| Working order of facilities / equipment | 3.9 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 5.0 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.2 / 5 |
Lovely building and very friendly staff.
Room definitely overdue a refurb. Bathroom very dated. Plumbing not fantastic (but it is a very old building).
Overall: Had stayed at hotel 10-15 years ago and the highpoint in my memory was the dining in the restaurant. Didnt quite live up to expectations but still good. Did seem pricey for what you got and location. (108398091)
A beautiful building and a friendly welcome. The breakfast was very good too. We also enjoyed playing pitch and putt on the lawn.
Slightly dated (old TV for example).
Overall: We had a great stay. Even though we were only their for one night we found our stay very relaxing. (107272960)
The hotel staff esp. the general manager were friendly and attentive but discreet. Food was a gastronomic delight. There is a genuine air of pride in the staff's attitude towards the hotel and guests.
Very little to gripe about. The driveway into the hotel needs a little repair and dust on the TV in room.
Overall: Would highly recommend the hotel. (107476792)
Nice rural setting, welcoming athmosphere, friendly staff, warm and relaxing
Road acccess to the hotel from the main road is a gravel road although not in the bad condition, dinner meny sligltly pricey but food was delicious.
Overall: Even though stayed for one night only, we've enjoyed our stay at Coul House Hotel.We felt welcome and well looked after. (107702812)
Location, grounds, atmosphere, superb food, friendliness of staff, spacious public rooms with mountain views, excellently stocked bar, free wi-fi. Ideal base from which to explore the stunning scenery of the Scottish Highlands and islands.
No lift for disabled guests or even heavy luggage. No sheltered place for smokers to enjoy a cigar or pipe after dinner. Speaking only for the single room I occupied the tv need upgrading to offer digital/satellite channels; noisy ventilation motors in bathrooms; I could clearly hear the one in the adjoining room. Bathroom lighting needs improvement.
Overall: Coul House Hotel exceeded all my expectations for comfort, food, drink and a relaxing atmosphere. I'm looking forward to a return visit in the not too distant future! (107950677)
Customer service, particularly dining staff.
Location.
Ambience of public rooms.
Disappointing room/ shower.
Access road condition
Overall: Over priced for accommodation. (107219875)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.