| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment | 4.1 / 5 |
| Overall value for money |  4.2 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room |  4.4 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.3 / 5 |
3.4 / 5
diarmuid [chelmsford, GB]
on 17/11/2009
(Group of work colleagues)
(108957639)
5.0 / 5
Anonymous
on 12/09/2009
(Mature couple)
Everything about this hotel was excellent - the staff could not do enough for you and were always so polite and smartly dressed. The size of the rooms and the overall cleanliness was exceptional
Overall: Excellent (108625540)
5.0 / 5
Anonymous
on 12/04/2009
(Group of adult friends)
good location
good facilities
good room cleaning
helpful staff
warm pool
hot breakfast items,col.
ran out of food quickly
tea and coffee not always served
children of staff in leisue area
Overall: very enjoyable (107521765)
5.0 / 5
jean [exeter, GB]
on 01/03/2009
(Mature couple)
The hotel was excellent. The position on the sea front is great and when all the building work around is finished it will be even better. We found all the staff friendly and helpful.
Overall: excellent (107698113)
3.9 / 5
John [Liverpool, GB]
on 03/01/2009
(Mature couple)
Leisure facilities were fine although a jacuzzi wouldn't go amiss.
Not enough staff on @ breakfast time particuarly new years day, not their fault poor hotel management
Overall: First visit to Jersey & would go back although in the spring, summer or autumn as it's not really a winter/new year desination as many attractions shut. (107701449)
4.9 / 5
Pamela [Warrington, GB]
on 05/11/2008
(Mature couple)
The Hotel is very minimal but the overall effect was good. The rooms, especially the bed, was very large and comfortable and we had no complaints at all.
Main reception areas, bar and restaurant are a bit bare and plain and don't have a lot of character.
Overall: An excellent Hotel with friendly staff in a perfect setting on the waterfront in Saint Helier. My friend who was travelling with us unfortunately left her phone on the bed in her room when checking out. She only discovered this when she got to the Airport. She phoned the Hotel who promised to send it to her. A few minutes later, they rang my mobile to say that they had found it and would send it to the Airport in a minibus with cabin crew who had been staying at the hotel. They did this and my friend received her phone within half an hour of realising she had lost it. The receptionist even rang again to make sure my friend had got her phone. I would say that this is exceptional service. (107122286)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.