| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money |  4.1 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel |  4.1 / 5 |
| Guest Rating | 4.1 / 5 |
4.9 / 5
Anonymous
on 16/11/2009
(Mature couple)
excellent personal service - phone style was very welcoming. The gentleman I spoke to was at pains to reassure us that a hot meal would be available on arrival. He helped us in with cases and the food & wine was excellent.
paint work and general decor could be improved. Lovely big bathroom - but cold!
Overall: A very positive experience and excellent value for money. Service made all the difference! (108537830)
4.6 / 5
ray [gateshead, GB]
on 13/11/2009
(Family with young children)
very friendly staff
Overall: 9 out of 10 (108488595)
3.7 / 5
Anonymous
on 12/11/2009
(Solo business traveller)
Very friendly and helpful staff. Excellent food. Good free wifi access in the rooms.
Room was a little bit "tired" and could have done with a bit of a face lift.
Overall: Perfectly adequate for a single night stay with top notch staff. (108430003)
4.6 / 5
Anonymous
on 02/11/2009
(Young couple)
(108216803)
4.0 / 5
Anonymous
on 24/10/2009
(Young couple)
Clean hotel. Breakfast and service were excellent. The hotel was obviously busy and the lounge area was very welcoming.
Bed sagged on left side and was uncomfortable due to the fact that the room slanted anyway. A new mattress would have been an asset to the room.
Overall: Was worth £54 a night but not more. I would stay at the hotel again but would request another room than room 8. Our stay was plesant and the general atmosphere in the hotel was very good. (108271889)
4.0 / 5
Alastair [Edinburgh, GB]
on 13/10/2009
(Mature couple)
Very friendly staff. Excellent food.
Although hotel was very clean the building is old and generaly a bit run down.
Overall: Our stay was very good value for money and the hotel is in an excellent location. Hotel warm and clean although a bit run down. Friendly staff served excellent food. (108467012)
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