| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.0 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room |  2.8 / 5 |
| Overall experience |  3.3 / 5 |
| Order and cleanliness of the hotel | 3.4 / 5 |
| Guest Rating | 3.5 / 5 |
3.7 / 5
Anonymous
on 04/11/2009
(Solo business traveller)
Breakfast is good
I can hear the sound of foot step overnight
no internet service in the room
Overall: It is quite near to underground and train station but the draw back is you can hear the foot step in your room during the night. (108184577)
4.4 / 5
Anonymous
on 12/10/2009
(Solo business traveller)
Very well located, Sussex gardens are very convenient to do shopping and leisure, very close to hyde park and Paddington station is just a block from it. The Breakfast is very nice and the staff is very helpful and friendly. very clean and confy.
the room was very small but enough for a light traveller. No working table. No wi-fi in the rooms or even in the common areas. just a cable where we could plug the computor.
Overall: wonderful stay, I felt at home. (108115339)
4.3 / 5
Anonymous
on 07/07/2009
(Solo leisure traveller)
Newly refurbished, so everything was clean and new. The hotel appeared better than the average budget hotel (the soft furnishings, the table settings in the breakfast room, etc.).Very good location and price.
I had a double room, but it would have been too small for two suitcases. Perfectly all right for one person. It overlooked Sussex Gardens, a very busy street, and the noise might have been too much for a light sleeper. The breakfast wasn't very interesting - poor choice of cereals, and the addition of tomatoes or mushrooms would have been nice. And why not jars of different types of jam rather than a limited range of little plastic containers? And the other part of the hotel wasn't as smart as the part I was in (though a lift is being installed, so there's obviously more work being done).
Overall: Good on the whole - see details above. Friendly, helpful staff, very handy to Paddington, comfortable room. (107412533)
2.3 / 5
Anonymous
on 30/06/2009
(Solo business traveller)
Staff attitude is excellent. They would do wonders in a proper hotel!
no lift, tiny rooms, no air conditioning - the heat was unbearable on the 4th floor - window could not be opened but a few inches
Overall: I would not recomend this hotel if you have to stay for more than one night, but believe me it has the best staff ever met in a hotel even better than in a 5* hotel (107715583)
3.4 / 5
Anonymous
on 07/06/2009
(Solo leisure traveller)
the staff was excellent,very helpful,quite nice........
(extremely)small rooms: (single person rooms)
(107934051)
3.9 / 5
hannah [wigton, GB]
on 15/05/2009
(Young couple)
nice staff
room was clean
should have been warned about the building works
Overall: we got what we payed for but room was very small all the staff were lovely it was all we needed and it was situated perfectly (107930161)
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