2 star

The Aston, Harrogate

7/9 Franklin Mount, Harrogate, HG1 5EJ

Guest Reviews

Summary of Guest Ratings

Check-in process 2.7 / 5 2.7 / 5
Working order of facilities / equipment 3.0 / 5 3.0 / 5
Overall value for money 3.3 / 5 3.3 / 5
Performance of staff 3.1 / 5 3.1 / 5
Your room 2.9 / 5 2.9 / 5
Overall experience 3.0 / 5 3.0 / 5
Order and cleanliness of the hotel 3.5 / 5 3.5 / 5
Guest Rating 3.1 / 5 3.1 / 5

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Night(s) Room(s)

Guest Reviews

1.3 / 5 1.3 / 5 Charles [wetherby, GB] on 15/12/2009 (Young couple)

room wasnt cleaned daily, breakfast was never actually available, room was cold, toilet roll not replenished regularly, no staff available to talk to at anytimes

Overall: awful  (108355679)

2.6 / 5 2.6 / 5 Anonymous on 01/12/2009 (Other)

friendly staff .. clean room..but very basic and we had a LEAK in roof it was raining very heavily

leak in room but no big deal

Overall: ok.. we were working so we only slept there.value for money  (108944696)

3.0 / 5 3.0 / 5 Sarah [Leeds, GB] on 17/11/2009 (Same sex couple)

plenty of choice for breakfast and i wanted brown toast which they did with out question.

When we arrived at the hotel nobody greeted us and the key was left on the reception desk with my surname with it. They then wanted me to fill out a registration form with my address on which i didnt because anyone could have seen it

Overall: The stay was pleasant and it wouldnt put me off staying again if no other hotel was available but i would look somewhere else before choosing this one only because nobody was there to greet us on arrival which was very poor i could have been anyone.  (108122291)

4.6 / 5 4.6 / 5 Anonymous on 10/11/2009 (Solo leisure traveller)

 (108410609)

4.0 / 5 4.0 / 5 Anonymous on 07/11/2009 (Solo business traveller)

Very clean and comfortable and well appointed. Nice to have a hairdryer.I appreciated being able to have access to my room a little earlier than the normal time.The traditional English breakfast was very tasty.

The shower was fine if one rose early but by 8.15am it was only luke warm and it could do with a shelf in it for soap/shampoo etc. The TV is placed at an awkward angle and so high that it is not very user friendly. The strip light above mirror above the chest of drawers in room twelve isn't working - forgot to mention it before leaving - but apart from the shower being luke warm none of these points were major.

Overall: Very satisfactory  (108115492)

1.1 / 5 1.1 / 5 Love [York, GB] on 27/10/2009 (Family with young children)

Location was handy and lovely surroundings

The room was too old fashioned, horrible decor, carpets in toilet and bathroom, the heating didnt initially work and when it did the room smelt of burning dust, The TV was extremely dated with half the buttons missing. The breakfast staff were rude, and when i asked for a youghurt of which they had cleared away, They spoke to each other in a polish language clearly moaning about me asking for a yoghurt, The atmosphere was cold and uncomfortable, serious lack of organisation and communication!

Overall: Very poor,I would not stay in this hotel again.  (108982252)

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