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3 star

Pier House Hotel, St Austell

Harbourside, Charlestown Road, St Austell, PL25 3NJ
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Guest Reviews

Summary of Guest Ratings

Check-in process 4.1 / 5 4.1 / 5
Working order of facilities / equipment 4.0 / 5 4.0 / 5
Overall value for money 3.6 / 5 3.6 / 5
Performance of staff 4.3 / 5 4.3 / 5
Your room 3.4 / 5 3.4 / 5
Overall experience 4.1 / 5 4.1 / 5
Order and cleanliness of the hotel 4.2 / 5 4.2 / 5
Guest Rating 4.0 / 5 4.0 / 5

How to book this hotel or view prices

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Night(s) Room(s)

Guest Reviews

4.9 / 5 4.9 / 5 Louise [Guildford, GB] on 30/10/2009 (Solo leisure traveller)

 (108607957)

3.6 / 5 3.6 / 5 Anonymous on 07/09/2009 (Mature couple)

Great location with good bar atmosphere

Room & bed very small and "cosy" although we did book at the last minute

Overall: OK  (108457917)

3.4 / 5 3.4 / 5 John [Leamington Spa, GB] on 18/08/2009 (Mature couple)

Friendly staff. Excellent location.

Room was not 3 star standard. Breakfast on the first day was amongst the worst I have experienced in a hotel. Scrambled egg was like rubber and bacon was dry and inedible.

Overall: Acceptable for a 2 star hotel but not for a 3 star which I understand that you have recently been awarded. You have some work to do and I am aware that you are improving the bedrooms.  (108894822)

4.6 / 5 4.6 / 5 Paul [Dundee, GB] on 11/08/2009 (Solo leisure traveller)

Restaurant was fantastic food was lovely.

Did not have any room was pleasant and clean staff were pleasant to.

Overall: Enjoyed it and would consider going there again  (108451666)

3.7 / 5 3.7 / 5 Anonymous on 18/06/2009 (Mature couple)

Lovely views from the dining room when having breakfast

Rooms at the back of the hotel small and a little dark but adequate

Overall: Good for the purpose of visiting relatives  (107559267)

4.7 / 5 4.7 / 5 Hilary [Bournemouth, GB] on 15/06/2009 (Mature couple)

staff very friendly and helpful food very good ideal location.

Overall: very enjoyable  (107339784)

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