| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room |  4.0 / 5 |
| Overall experience | 4.4 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.3 / 5 |
2.4 / 5
paul [NOTTINGHAM, GB]
on 27/07/2009
(Mature couple)
the food was good
our bathroom was dirty and tired.
Overall: hotel was fair but is in need of some refurbishment (108208035)
4.7 / 5
Anonymous
on 29/05/2009
(Mature couple)
(107833925)
4.9 / 5
Anonymous
on 12/05/2009
(Mature couple)
(107818701)
3.3 / 5
brian [beaconsfield, GB]
on 28/04/2009
(Group of work colleagues)
good position, hotel has charm , restaurant elegant, wine bar pleasant
bedroom adequate
Food poor - lamb ordered pink was served overdone, one order without peppers (we explained to the restaurant manager that guest had an allergy to peppers) with aspapagas as a substitute, served with peppers and no asparagas.
Starters asparagas with poached egg - the poached eggs were like rocks. In stead of taking the dish away the restaurant manager returned 5 minutes later with perfectly poached eggs !
Overall: This was our 4th visit to The Grapevine and obviously dissapointing (107408671)
4.4 / 5
jean [sevenoaks, GB]
on 15/01/2009
(Mature couple)
(107780942)
4.0 / 5
John [Godalming, GB]
on 31/10/2008
(Mature couple)
restaurant experience good
new waiter would not be out of place in fawlty towers
Overall: very good and highly amusing (107576554)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.