| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff |  4.4 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.3 / 5 |
3.9 / 5
Anonymous
on 23/08/2009
(Same sex couple)
facilities,room,staff
access to internet in room and poor check-in
Overall: overall,very good (108208349)
3.9 / 5
Anonymous
on 06/08/2009
(Group of adult friends)
Cleanliness, facilities, hospitality, staff, location, free parking, quietness.Very, very comfortable beds.
No air conditioning in bathrooms. On arrival for second night one of our rooms had no electrics, very inconvenient - but fixed quickly!Limited vegetarian food options on restaurant menu.
Overall: Good, would stay again (107418906)
4.7 / 5
Anonymous
on 25/07/2009
(Mature couple)
Nice room with a balcony and view over a lake, good service, plentiful parking
poor quality of the room service continental breakfast- cold toast, cordial instead of orange juice
Overall: excellent value for money (107424850)
3.3 / 5
Tamara [Chestnut Hill, US]
on 06/07/2009
(Group of adult friends)
The manager whose name I don't know, was fabulous. She was everywhere trying to make sure everything ran smoothly. Comfortable beds, nice big towels.
Gave a "fair" rating to facilities/equipment because the bulb was burnt out in our bathroom light.
The restaurant is awful. Exceptionally slow service (2+ hrs. for dinner) and the food overpriced for the poor quality.
Overall: A good hotel for our purposes. (107506881)
4.3 / 5
Anonymous
on 30/06/2009
(Same sex couple)
Older lady at breakfast very helpful and friendly. Young lady on reception same.
No fridge in room. Flashing smoke detector disturbing at night.
Overall: Extremely pleasant. And I got to meet Justin Lee Collins. (107885045)
4.1 / 5
Michael [Rickmansworth, GB]
on 16/06/2009
(Mature couple)
Beautiful setting, good service, location (we combined our stay with visits to relatives
Overall: Positive (107332162)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.