| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment |  3.3 / 5 |
| Overall value for money | 3.2 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room |  2.7 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel |  3.5 / 5 |
| Guest Rating | 3.4 / 5 |
2.1 / 5
john [Plymouth, GB]
on 05/08/2009
(Solo business traveller)
Convenient
They charged extra for using a credit card, but this was not mentioned on the hotel report! This gives an unfair price advantage, on the internet, over the majority of other nearby hotels that don't!! I queried it and was effectively told that if I didn't like it i could go elsewhere!
Overall: OK (108516926)
4.6 / 5
Anonymous
on 22/07/2009
(Group of adult friends)
it was clean n staff friendly
the breakfast was not very nice we payed £5 each for this and it was not nice at all the beans were runny bacon looked raw i could go on
Overall: except for te breakfast all was good (107638605)
3.6 / 5
Anonymous
on 06/07/2009
(Young couple)
very clean hotel, read a few bad reviews but we were pleasantly surprised. check in staff were friendly, breakfast good and reasonably priced. bathroom was nice, very modern and clean. good location near Paddington station.
our room was BOILING at night, no air con/fan but it was noisy when we had the window open.
Overall: we had a good stay overall, but the heat at night was pretty unbearable. (107632359)
2.7 / 5
Mary [Co.Meath, IE]
on 23/06/2009
(Group of adult friends)
The rooms were clean.
First Impression of hotel: carpet on stairs very dirty. Rooms and bathroom very small; no room to turn at all. No air conditioning, rooms very stuffy. Couldnt sleep at night, plus the noise early in the morning as we were sleeping at the back of hotel. Safe not working. No shower towels left on the second day of our visit in one of the rooms.
(107638484)
2.3 / 5
Anonymous
on 13/05/2009
(Solo business traveller)
Staff were very eager to help. Close to train station.
Plastic covering over mattress gave me the creeps. Dinosaur TV received only 4-5 stations. I've stayed in much nicer hotels, close to train stations, for the same price.
Overall: Not very good value for money, though the staff were very helpful. The decor and standard of the room was depressing compared to other central London hotels in the same price range. (107821284)
4.7 / 5
Margaret [Western Australia, AU]
on 23/04/2009
(Group of work colleagues)
Very, very compact room for 3. We did ask for 3 single beds as we were 3 single ladies but were given a double and 2 singles.
Overall: We thought the hotel was very well situated,immaculately clean and well priced. (107977532)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.