| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room |  3.7 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.7 / 5 |
4.0 / 5
Anonymous
on 27/08/2009
(Other)
(108187125)
4.4 / 5
Anonymous
on 27/07/2009
(Group of work colleagues)
(107889536)
3.9 / 5
Anonymous
on 23/07/2009
(Solo leisure traveller)
The room was a nice size and was well kept, the staff were friendly.
The price was a bit over the top considering there was no warning on the booking that work was being carried out to the main resetrant.
Overall: Although I didnt spend much of my time actually in the hotel I found it to be comftable and clean (108417626)
3.9 / 5
Anonymous
on 18/07/2009
(Group of adult friends)
Plug in sink could not be removed, had to use bath for teeth brushing etc.
(107503460)
4.0 / 5
Anonymous
on 21/04/2009
(Young couple)
Everything i would expect of a Best Western
Lack of complimentary toiletries dissappointing for a hotel of this standard.
Not informed when booking that there was a sportsmans dinner at the hotel, subsequently when meeting up with our friends prior to our evening meal the bar/foyer area was extremely full and it was very difficult to buy/sit and have a nice drink
Overall: Very good (107860515)
3.1 / 5
Anonymous
on 21/11/2008
(Young couple)
polite & friendly staff, nice refurbishment (although unfinished!)
no hot water in mornings,sex toys & lubricant found in bedside drawer, wallpapering in room unfinished, noise of lift kept me awake & was not offered any discount inspite of these things.
Overall: Disappointed to pay that price & find all the faults listed above- felt that I should have been offered some discount in circumstances, some people would be very offended at the sex toys found in room. (107514586)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.