| Check-in process | 4.4 / 5 |
|---|---|
| Working order of facilities / equipment | 4.6 / 5 |
| Overall value for money | 4.3 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 4.5 / 5 |
| Overall experience | 4.6 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.5 / 5 |
The room and the hotel were both excellent
The restaurant food was well below expectations
Overall: Great place to stay but eat elsewhere (108724168)
Excellent location, character building, good food, stunnng views from breakfast room.
Some traffic noise, but hardly a problem
Overall: Very enjoyable. (107274743)
Lovely rooms, nicely decorated. Views at back of hotel very pleasant.
Bistro offered limited choice of menu and was quiet expensive in comparison to other facilities close by.
Overall: Adequate for our requirements. The owner very eager to please and ensure we were comfortable. (108775949)
Fair in places, large room and bathroom
My Wife and I were told by the 'friendly' family owners to pack up and leave on second day of our 7 day stay - after making a complaint about loud and constant kitchen-fan noise outside of our 'superior' twin Dyfi room, which went on from early evening to about 9.00 pm, and possible during preparation of morning breakfasts also. Complaint was made in a dignified manner, without any 'scene' being made. Owners were not interested in offering any options to make our stay more pleasurable - we were just told to leave - even though our stay there was our main annual holiday and didn't have another hotel to go to. We live about 120 miles from the hotel.
In our room we also found the plumbing noises from other rooms in the morning disturbed our sleep.
We feel that if you want a relaxed and peaceful holiday avoid this hotel/room. We are in the process of starting a legal action against the hotel.
Note - the Buckley Pines is a 2 star Visit Wales hotel, the hotel has awarded themselves 3 stars with regard to this (see their website which gives the star rating information - read the text, not just the heading - we didn't at the time of booking unfortunately).
Overall: Would like to forget (107587534)
Wonderful staff and a beautiful, glorious view from our splendid bedroom window.
Gay sent on my clothes which I had forgotten to pack - a very sincere thanks to her. My wife and I did so enjoy staying at this wonderful glorious hotel. Thank you all. The hotel matched the beautiful country side.
Positively none!
Overall: Excellent (108766414)
Clean room, good food,and friendly staff.
Kerbside appeal was terrible.We almost got back in the car and drove away.
Peeling paint,flower beds full of weeds and the sign saying Hotel almost hanging off the wall.
Garden area view from the lounge was again spoilt by run down and shabby appearance.The breakfast room was charmless with chairs stacked in one corner,with again a view of the shabby garden.
The bedroom was a very bright yellow which did not match the pretty bed linen.
The bed,we were told it was one of thier best creaked every time we moved a
muscle.The pictures on the walls looked cheap with the exception of the one above the bed which did compliment the bed linen and curtains,but what were those plastic Sunflowers all about?
I found the soap and shampoo dispensers impossible to use.I squeezed as hard as I could but could not get a drop out.
Overall: This could be a very nice place to stay if only attention was given to the detail. (107327894)
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