| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff |  4.4 / 5 |
| Your room |  3.6 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel |  4.0 / 5 |
| Guest Rating | 3.9 / 5 |
4.0 / 5
Anonymous
on 01/12/2009
(Mature couple)
(108951014)
4.1 / 5
[Derby, GB]
on 11/10/2009
(Mature couple)
Location. Staff.
Meals. Breakfast Good
Evening meals average
Overall: Good (108176776)
4.4 / 5
Anonymous
on 05/04/2009
(Mature couple)
Very friendly staff, keen to help and serve.
Price of drinks in bar, £6.05 for a pint of Guinness! Maybe I should have queried it before ordering one!
Overall: Great for what we wanted, room was small and the fittings and fixtures very dated and worn. Pink bathroom, couldn't stand up in bath. The food in restaurant was excellent. (107971649)
5.0 / 5
Ruth [Shrewsbury, GB]
on 17/03/2009
(Mature couple)
Attentive staff, lovely room, well cooked food
Overall: Thoroughly enjoyed our stay (107755832)
1.1 / 5
Anonymous
on 04/08/2008
(Young couple)
there are none. the place was pathetic and the staff were absolutely appalling in their attitude to guests.
The Staff were the most unhelpful. In all my years of travelling around the world, this was the worst place i have stayed at. After a four hour drive, we asked for a snack (any snack) which was advertised on the bar's menu and the staff basically said we could not have one, because he was on the shift change and the manager might make us something if she was "ok" with it. absolutely pathetic. I would not recommend this place to my worst enemy, i was so livid with the service.
Overall: disgusting and we absolutely hated it. we will recommend that our friends (who travel to the region a lot) stear clear of this place and not use your website or best western again... (108093034)
2.3 / 5
Anonymous
on 30/05/2008
(Mature couple)
dated decor - in need of upgrade for the price charged e.g. shower facilities
Overall: the standard of decor and facilities was not what I would have expected compared to other hotels I have stayed in that area for the same price (97563740)
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