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Home > United Kingdom > Scotland > Dundee and Angus > Dundee > Dundee Hilton

Dundee Hilton, Dundee

Earl Gray Place, Dundee , DD1 4DE
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Summary of Guest Ratings

  • Check-in process 3.1 / 5 3.1 / 5
  • Working order of facilities / equipment 3.8 / 5 3.8 / 5
  • Overall value for money 3.5 / 5 3.5 / 5
  • Performance of staff 3.7 / 5 3.7 / 5
  • Your room 3.8 / 5 3.8 / 5
  • Overall experience 3.5 / 5 3.5 / 5
  • Order and cleanliness of the hotel 3.7 / 5 3.7 / 5
  • Guest Rating 3.6 / 5 3.6 / 5

Guest Reviews

2.1 / 5 2.1 / 5 James [whickam, GB] on 31/10/2009 (Mature couple)

excelent service, location, facilities

Bathroom was not a bathroom but a wet room which was not mentioned on allocation. Secondly the bathroom smelt like a men’s urinal. After complaining to staff they tried to get rid of the smell as best they could, but from what I observed the smell was due to the design of the flush which sucked out the bowl but did not wash the bowl after to clean. The result was I was unable to use the toilet without gagging, and my husband and I abstain from having a morning shower - very unpleasant

Overall: I would have to take some convincing to stay again due to importance i place on cleanliness of bathroom  (108120049)

1.7 / 5 1.7 / 5 Anonymous on 01/10/2009 (Solo leisure traveller)

bed clean and comfortable; good quality radio and kettle; helpful security officer during fire alarm practice

bleak, impersonal setting/architecture; poor cleaning and maintenance; evidence of poor training and treatment of staff i.e. many foreign with varying English, many recently recruited and inadequately trained, with the result that service was at times amateurish

Overall: disappointing! Although the basic fitting-out is good quality, the maintenance, cleaning and service are not up to standard. This hotel needs to wash behind its ears and pull its socks up.  (108329526)

5.0 / 5 5.0 / 5 Alan [Penicuik, GB] on 01/09/2009 (Mature couple)

 (108857128)

5.0 / 5 5.0 / 5 Anonymous on 25/08/2009 (Mature couple)

overall service and food were excellant

Overall: very happy  (108513789)

5.0 / 5 5.0 / 5 Jenna [Aberdeen, GB] on 19/06/2009 (Young couple)

very freindly profesional staff, extremely helpfull with directions & suggestions on places to visit in and around dundee to make our stay more pleasureable. The food was lovely, plenty of choice. The Spa is very well laid out, peacefull and something to suit everyone.

Overall: We shall certianly be booking to stay at the Hilton Dundee again - this has lead us to book the Hilton in Glasgow & London for our next short break away.  (107654150)

4.1 / 5 4.1 / 5 Anonymous on 29/05/2009 (Solo business traveller)

Staff in restaurant at breakfast were particularly helpful, efficient and friendy.

None

Overall: Excellent value - convenient location. No complaints at all.  (107793606)

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