| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money |  3.8 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel |  4.8 / 5 |
| Guest Rating | 4.2 / 5 |
4.7 / 5
Rachel [Birmingham, GB]
on 09/09/2009
(Young couple)
Overall: Staff were efficient and extremely friendly. Hotel was fun and the beds were extremely comfortable. (108941183)
4.9 / 5
Anonymous
on 25/05/2009
(Young couple)
(107327539)
4.1 / 5
Anonymous
on 17/11/2008
(Mature couple)
Wonderful location. Excellent check-in - prompt, polite, informative, pleasant.
Lovely room, good temperature, comfortable bed, luxurious bath toiletries.
Food service in the bar was poor. Although the waitress was a lovely girl, we had to ask to be served after waiting 10 minutes. The food was adequate. The first 2 selections turned out to be unavailable. When the main courses arrived, the bread which was served with the caesar salad had been cut with a knife which had previously been used (there was butter on the "unbuttered" bread). We decided not to have any other meals in the hotel as a consequence.
Overall: Very pleasant (107539672)
3.7 / 5
[London, GB]
on 12/11/2008
(Young couple)
Great design room & hotel in general
Was very loud music from outside that kept us awake until 4am. The room was not sound proof at all
Overall: The stay in this amazing hotel was pretty much ruined by the loud music from outside (107758786)
4.7 / 5
Anonymous
on 10/11/2008
(Solo business traveller)
(107574007)
2.3 / 5
Anonymous
on 21/10/2008
(Mature couple)
Clean, smart, huge bed
Poor service at breakfast, room was very noisy, woken during the night, all despite asking for a quiet room. Not qhat you'd expect paying so much for the room and breakfast.
Overall: Good location, but noisy on weekends. Expect better service generally for the price paid. (107828814)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.