| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 4.2 / 5 |
| Overall value for money |  3.7 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room |  4.6 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel |  4.6 / 5 |
| Guest Rating | 4.3 / 5 |
4.9 / 5
Jonathan [London, GB]
on 12/10/2009
(Solo business traveller)
the check-in staff and bell hop were courteous and helpful. The room was well equipped, quiet and clean.
I would have prefered breakfast to have been included.
Overall: Excellent. (108586879)
4.3 / 5
Susan [Barnstaple, GB]
on 28/09/2009
(Mature couple)
Modern hotel with all conveniences. Great location at Terminal 5 and easy to get to using the Heathrow Express. Very quiet rooms well insulated from outside airport noise. Great bathroom and beds and pillows comfortable
Poor signage to the hotel once leaving the Heathrow Express. More signs needed throughout the airport. In bathroom - clothes line too high to reach unless over 6ft tall plus if you managed to extend it, clothes would drip over vanity area. Only one hand towel supplied for a couple and after two taking a shower before bed and in the morning the gratis toiletries ran out. Only one small shampoo and shower gel supplied per couple. Restaurants and bars on the pricey side as per usual
Overall: Overall a good stay - we bought food in M&S at the terminal. If using the hotel again for a transit stop we would ask for more toiletries. We would recommend this hotel for it's location and comfort. (107904716)
4.3 / 5
Natalia [Moscow, RU]
on 14/09/2009
(Solo business traveller)
CLEAN, NEW, ORDERLY, CONVENIENT LOCATION
ONLINE SHOWED GBP106 AS BEST RATE, BUT THEN WHEN BOOKING SHOWED GBP136. THAT APPARENT TRICKERY WAS OFF PUTTING.
Overall: VERY GOOD (108929598)
5.0 / 5
Anonymous
on 09/08/2009
(Mature couple)
Overall: The standard room was everything one could wish for-luxurious,clean and comfortable with easy access to Heathrow's terminal 5 only a minute away (108790301)
2.3 / 5
M Victor [Park City, US]
on 07/08/2009
(Solo business traveller)
Easy access to airport terminals
The fact that you do not have FREE Wi-Fi is a strong negative plus you CHARGE for everything. You should have a single all inclusive rate -- I felt that every time I turned around you were trying to open my wallet. Your TV for example -- to get to the local channels to the channel menu was very frustrating and pointed out all of your paid services before I got there.
Overall: I liked the room but because of your "open your wallet" approach I will not stay there again nor will I recommend you hotel to others. (108523505)
5.0 / 5
Anonymous
on 30/06/2009
(Young couple)
great hotel and very convenient for T5 at Heathrow...
(107329736)
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