| Check-in process |  3.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money |  1.5 / 5 |
| Performance of staff | 3.5 / 5 |
| Your room |  2.5 / 5 |
| Overall experience | 1.5 / 5 |
| Order and cleanliness of the hotel |  4.0 / 5 |
| Guest Rating |  2.8 / 5 |
2.6 / 5
Anonymous
on 24/03/2009
(Group of adult friends)
check in staff very efficient
breakfasts cooked and left for at least 2 hours unable to eat
wine on wine list not available
Overall: leisure facilities were best attraction (107823434)
3.0 / 5
Anonymous
on 02/12/2008
(Young couple)
The hotel is well designed and aesthetically attractive. The room was clean, well lit, and well furnished (although the mattress could have been a little better). The staff were polite and hard working. The shower was very nice. The breakfast options were good.
Despite booking online, the room reservation wasn't sent to the hotel and we only secured a room because someone else didn't show. This was a system error, but the desk person/bar tender was very accommodating and apologetic.
The building was built in something like the 17th century, so while it's nice, the windows betray its age in both soundproofing (not a big issue in this weather) and weatherproofing (a bigger issue). The heaters were more than sufficient to heat the room to tolerable levels (though drawing out all humidity at the same time), but the bathroom remained a refrigerator.
The rate we paid - £150/night - is, in my opinion ridiculously overpriced, even though this was the least expensive hotel available within a reasonable driving distance. I've stayed in less expensive places in Switzerland that gave a much better value for the money. It astonishes me that hotels can get away with charging this, especially for a single night.
(107519308)
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