| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 3.7 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 4.0 / 5 |
3.3 / 5
Anonymous
on 06/10/2009
(Mature couple)
Nice and clean.
Bathroom door jammed every time it closed and made a very loud noise when it came unstuck. Radiator in bedroom very loose in its brackets. Only 2 hangers in wardrobe. Shelf in bathroom sloped so much it was difficult to stop things falling off
Overall: Only hotel close to Whitchurch town centre (108699946)
4.4 / 5
keith [alltami, GB]
on 04/08/2009
(Mature couple)
Best cooked breakfast for a long time. Rooms were clean & tidy.
Overall: Excellent value for money. (108954986)
4.0 / 5
Aila [Stockton on Tees, GB]
on 01/01/2009
(Mature couple)
The staff was extremely helpful and accommodatiing of our rather early dinner time. Food was good.
Overall: It was a cold night during a quiet season, just after Christmas, so the place was a bit empty but the friendliness of staff made up for it. (107840028)
4.0 / 5
Colin [Halstead, GB]
on 11/11/2008
(Mature couple)
Staff very helpful and pleasent.
Good hearty breakfast, comfatable bed
Lack of attention to room facilities.
No ventilation to en-suite, extractor fan not working, and water intake to toilet cystern extremely noisy and woke partner in the night, room decoration very tired and dated.
Overall: Would happily stay at the hotel again but not in room 2. (107459225)
5.0 / 5
Anonymous
on 15/10/2008
(Group of work colleagues)
The staff were excellent, the food was first class. I could not fault the hotel
Overall: Excellent stay, the staff could not do enough for us. (107226320)
3.6 / 5
Janice [Chatham, GB]
on 07/10/2008
(Mature couple)
The rooms and cleanliness, however i am surprised this has a 4 star rating
I was absolutely disgusted at the quality of the breakfast. I stay in hotels all the time for business purposes which are only 3 star so I would have expected "freshly" cooked food to be served at a 4 star
Overall: Trying to understand how this has a 4 star rating (107163840)
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