| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 4.2 / 5 |
| Overall value for money |  3.7 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel |  4.5 / 5 |
| Guest Rating | 4.1 / 5 |
4.0 / 5
Anonymous
on 21/11/2009
(Young couple)
Cleanliness, excellent customer service and nice atmosphere. Loveley location opposite albert docks.
None to comment.
Overall: Went smoothly with no problems. (108344314)
3.4 / 5
Anonymous
on 09/11/2009
(Mature couple)
Staff friendly and quite helpful
Service in restaurant was poor perhaps not enough staff overall
Overall: Hotel clean & comfortable,but appears in my opinion understaffed so thanks to the present staff it is of a fairly good standard. (107647398)
4.0 / 5
Anonymous
on 27/09/2009
(Solo leisure traveller)
Right opposite Liverpool Arena where I was seeing a concert. Clean, modern. Nice restaurant and bar.
No free parking at hotel - but I knew this when I booked
Overall: Had disabled room. Everything very good, clean and accessible. Very pleasant stay (108417039)
3.0 / 5
peter [Warrington, GB]
on 03/09/2009
(Mature couple)
clean
hotel was full of loud youths we got no sleep had to phone reception to ask for help this went on all night an experiance i would not like again
Overall: horrible stayed at your hotel in twikenham excellent (107682243)
4.4 / 5
Anonymous
on 03/09/2009
(Group of work colleagues)
very impressed with staff cleanliness very good
the price of drinks in bar expensive more tv stations sky sports news
Overall: very good impressed with hotel (107961664)
4.6 / 5
Anonymous
on 28/07/2009
(Mature couple)
Nice pleasant staff, good clean facilities, excellant breakfast facilities.
When I booked the room I asked for one with a view overlooking the water and thought that this would have been attended to before turning up considdering the room had been booked over 3 months in advance. It was not, however the very nice lady on reception did try and move us to a room more in keeping with what I had asked for - full marks to her.
Overall: Really good (107335678)
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