| Check-in process | 4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 4.0 / 5 |
| Overall value for money | 4.3 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 3.8 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.1 / 5 |
(108591848)
(108167917)
(108317303)
rooms warm,clean,good position close to the motorway, comfortable conservatory,
disappointed with the breakfast,price of drinks quiet high, no night porter on 1 night could have been locked out of hotel,view may be spoilt as a housing estate is being built adjacent to the hotel.
Overall: Reasonable used the hotel as a base for exploring the area, nice to get into a warm comfortable bed after a day of travelling around Northumberland and Durham (108128260)
Very friendly and helpful staff
Some areas were a bit "tatty", worn stair carpets for example
Overall: Very satisfactory (107908191)
Very friendly and obliging, and the room was very good with a superbly comfortable bed.
Overall: I use small hotels when watching cricket. This was about the best that I have used. (107879932)
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