| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room |  3.6 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.9 / 5 |
3.7 / 5
Anonymous
on 16/06/2009
(Mature couple)
good location. nice hotel/design
breakfast was not value for money
at check in was made to authorise payment for amount which was more than room + breakfast charge in case of other expenses which is something i did not like.
(107899510)
3.0 / 5
Anonymous
on 15/05/2009
(Mature couple)
pleasant decor in public areas
small room
Overall: did the job (107301995)
3.7 / 5
Anonymous
on 16/03/2009
(Solo leisure traveller)
Friendly staff and great location. Good customer service.
Cleanliness of the hotel room, stains on the bed sheet (complained and room changed). Went shopping got taxi back with a lot of bags and there was no one to assit me at the door. room service selection is poor.
Overall: it was my second time at thw hotel. I found the staff on the whole help full. when I highlighted the problem with the sheets, the matter was quickly addressed and I was up graded to a much better room. I was disaapointed with there in room dining selection. (107844655)
3.3 / 5
Jonathan [Red Marley, GB]
on 13/03/2009
(Solo business traveller)
Very friendly and polite service
The bath didn't fill up even after 45 minutes, made compliant first day, still not fixed by the time I left after 2 nights stay
Overall: OK - but let down by the bath issue..... (107696340)
3.9 / 5
Anonymous
on 09/03/2009
(Solo business traveller)
(107851243)
4.3 / 5
Erin L [London, GB]
on 06/03/2009
(Young couple)
Staff was very helpful and responsive to complaint about the bed in first room.
Saggy bed and tiny size of first room.
Overall: I would recommend this hotel based on the helpfulness of the staff and location. (107485811)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.