| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.2 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff |  3.9 / 5 |
| Your room | 3.2 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel | 3.6 / 5 |
| Guest Rating | 3.5 / 5 |
3.0 / 5
Jon [Stocksbridge, GB]
on 24/11/2009
(Family with older children)
Public areas looked nice, upstairs is a different matter. Our room (9) had had a brave attempt at a 50 minute makeover but sadly the coat of red paint and gold squares did little to cheer up the horrendous beds, windows which were almost falling out (in sympathy with the bomb-site of a view outside) lack of fire doors, dangerous electrics, shabby furniture and a door which looked to have been forced recently.
Overall: It was OK, I would stay again due to it being value for money, but in a different room. Breakfast good and the staff were really friendly and attentive. (108668159)
3.7 / 5
Paul [Stalybridge, GB]
on 17/11/2009
(Group of work colleagues)
Breakfast excellent, bar and lounge area good.
Bar not open after 11.00pm during the week for residents.Room needed refurbishing.
Overall: Good base for our racing break at Cheltenham. (108611083)
4.1 / 5
Diane [Hadnall, GB]
on 05/10/2009
(Group of work colleagues)
Overall: Very pleasant. Would definitley stay there again (108477833)
2.7 / 5
Geoff [nEWCASTLE UPON TYNE, GB]
on 01/10/2009
(Solo business traveller)
Overall: the hotel needs a revamp to bring it up to date (108285109)
4.6 / 5
Anonymous
on 29/09/2009
(Mature couple)
Excellent greeting and very helpful staff
No disabled access did not really cater for disabled guests
Overall: quite good (108518939)
3.9 / 5
Anonymous
on 31/08/2009
(Mature couple)
Location, view from the room, hotel parking.
Rush to finish evening meal and vacate the dining room.
Overall: Overall excellent value for money. (108172918)
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