| Check-in process | 3.8 / 5 |
|---|---|
| Working order of facilities / equipment | 4.4 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
(107569550)
(107590626)
Friendly welcome and obliging attitude. Clean room with good amenities. Very nice breakfast.
Havng booked on line and given credit card details, we were surprised to find only cash or cheques were accepted at the hotel.
Overall: Good value for money. (107833778)
Warm, clean, friendly staff, excellent full English breakfast, convenient to station. Traffic noise ok
Rm.1 badly needs new mattress. Odd having sink separate from shower/toilet. Welcome perfunctory. On line booking misleading - says accept Visa Master etc, but they DONT. Usual discount for online booking in this case is a £5 surcharge- but only accept cash/cheque. Also says 'check out by 9 am' - fortunately it is 10 am
Overall: It was ok but would not return. We dont stay where payment is not on Credit/Debit cards, as we dont carry large sums cash or cheques. (107549494)
Friendly, helpful,cheerful
Well appointed, nice design features
(97660974)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.