| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room |  3.3 / 5 |
| Overall experience | 3.4 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.6 / 5 |
3.9 / 5
Michael [St Helens, GB]
on 18/11/2009
(Mature couple)
(108104128)
4.7 / 5
Anonymous
on 22/10/2009
(Young couple)
Very clean and well preserved.It's a good choice.
I couldn't use the internet and the bar was closed early.
Overall: Excelent. (108179865)
3.9 / 5
Anonymous
on 12/10/2009
(Mature couple)
hotel was ok rooms could do with an update, room smelt musty but was only staying one night
breakfast was nearly cold
Overall: ok for price paid (108312048)
1.9 / 5
Anonymous
on 12/10/2009
(Solo business traveller)
Insensetive and unreasonable refund system.
Claimed I cancelled my booking when infact I had only enquired about cancelling my booking
Breakfast was bad.
(108541126)
3.1 / 5
Anonymous
on 04/10/2009
(Solo business traveller)
Extremely convenient with parking facilities for local Luton town centre activities
Key cards were not activated on two occasions and I had to trek up and down corridors and stairs to get it reset.
Overall: Needed to know in advance about the fact that the hair dryer was not actually in the room. (108497996)
1.6 / 5
Anonymous
on 28/09/2009
(Group of adult friends)
Very shabby room, carpet was filthy. Extremely noisy position and immediately beside a railway bridge and on the main one way system. Breakfast would have been acceptable if you could actually eat the sausages!!!
Overall: The hotel room was dirty and in need of decoration and modernisation. Because of the noise throughout the night we would never consider staying at this hotel again and as we have booked hotels through you before we cannot believe that you would be offering this type of accomodation. (108512621)
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