2 star

Holiday Inn Express Folkestone Channel Tunnel, Folkestone

Cheriton High Street, Folkestone, CT18 8AN

Guest Reviews

Summary of Guest Ratings

Check-in process 4.6 / 5 4.6 / 5
Working order of facilities / equipment 4.3 / 5 4.3 / 5
Overall value for money 4.3 / 5 4.3 / 5
Performance of staff 4.4 / 5 4.4 / 5
Your room 4.5 / 5 4.5 / 5
Overall experience 4.4 / 5 4.4 / 5
Order and cleanliness of the hotel 4.7 / 5 4.7 / 5
Guest Rating 4.5 / 5 4.5 / 5

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Night(s) Room(s)

Guest Reviews

4.3 / 5 4.3 / 5 Anonymous on 18/12/2009 (Mature couple)

 (108424427)

4.4 / 5 4.4 / 5 Anonymous on 07/12/2009 (Mature couple)

The charge for dogs seems excessive when you don't charge extra for young children

Overall: Dining area a bit souless  (108206047)

3.7 / 5 3.7 / 5 mike [brighstone isle of wight, GB] on 07/12/2009 (Mature couple)

Booked via internet and confirmation received. Booking was not advised to hotel. This caused my wife and I some hassle. Took time (and 2 staff members) to sort out.

 (108858039)

4.6 / 5 4.6 / 5 Anonymous on 02/12/2009 (Family with older children)

Very clean hotel with really helpful staff. Breakfast was a good selection as it is advertised as continental. We were also given a take away breakfast as we left the hotel very early one of the mornings.

Sound proofing is lacking. You can hear people shutting doors and in the room next door. I had some interesting explaining to do to my four year old!

Overall: Very good. Would stay again, but ask for a room at the end of the corridor not near the lift where the traffic is busiest.  (108325979)

4.7 / 5 4.7 / 5 Philip [North Hykeham, GB] on 28/11/2009 (Group of work colleagues)

Very functional and modern hotel well suited for Eurotunnel.

Not easy to find on return from France via shuttle.

Overall: Enjoyed the stay and would use this hotel again.  (108404259)

5.0 / 5 5.0 / 5 Patricia [Wolverhampton, GB] on 20/11/2009 (Mature couple)

So easy to deal with. Great receptionist! Clear, simple and relaxed. Offered the excellent Early Leaver breakfast straight away and asked if we would be wanting a meal (we arrived at 10.00pm). Check-out was equally good and we left with a smile! Many other hotels in the UK could learn from these staff members how to do it right.

Cistern was a bit hard to push on the toilet..... Can't think of anything else negative at all.

Overall: This was our second stay at this hotel on route to Belgium. We will always use it for the Chunnel stop-overs based on this quality.  (108544480)

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