| Check-in process |  3.6 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money |  2.8 / 5 |
| Performance of staff |  3.4 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.6 / 5 |
| Guest Rating | 3.5 / 5 |
3.9 / 5
Anonymous
on 26/08/2008
(Group of adult friends)
Nice working staff
No restaurant,
Couldn't get in the Hotel bar, because only people with RED wrist bands were allowed in from the Harley Davidson group.
Overall: Nice Hotel, nice complex, but had to go into town for a drink. (99659932)
3.6 / 5
Anonymous
on 26/08/2008
(Family with older children)
exceptionally helpfull member of staff miss hay at reception took care of our complaint there and then very nice and cheerfull
banging doors all night in the hotel then a member of the cleaning staff let themselves in to our room at 8.10am woke us all up and terrified the kid's, also an unbeleavable amount of local drunken teenagers we counted 40 prowling around the resort and main street in a noisey gang causing a lot of trouble which seemed to be ignored by the local police which i have forwarded to my local paoers and m.p when all we hear about is the culture of binge drinking problems these days not what we expected i think this was the first time we'd come accross it in aviemore.
Overall: great all round resort over the years it has improved greatly just small things spoil it but im sure it could be sorted (107130804)
2.0 / 5
Anonymous
on 18/08/2008
(Group of adult friends)
no really problem
the food is not good breakfast and italian restaurant and it is not a UK problem because wa have travelling during more than two weeks in UK and three nights at the hotel. The staff looks really unhappy (problem of fees ?, and we seems to be not welcome
(107147087)
4.0 / 5
Bronwyn [Macduff, GB]
on 14/08/2008
(Young couple)
Really nice hotel, very friendly staff
The only thing i noticed wrong with the room was that the cleaners do not move furniture when hoovering as there was a noticeable build up of dust on the carpet and skirting boards.
Overall: Would have marked it 10/10 if the room had been perfect, instead it only gets 9/10 (107265552)
1.7 / 5
Anonymous
on 06/08/2008
(Group of adult friends)
The hotel is near to the town centre.
The hotel had no record of my booking although it was confirmed online the day prior to travel, the room was very basic and small, staff generally appeared aloof and not at all interested in guests.
Overall: Not impressed with this 'resort' at all. Very overpriced for basic facilities and staff were impersonal towards guests. (107157349)
3.6 / 5
Loran [London, GB]
on 21/07/2008
(Family with older children)
(97066080)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.