| Check-in process |  3.5 / 5 |
|---|---|
| Working order of facilities / equipment |  2.4 / 5 |
| Overall value for money |  2.5 / 5 |
| Performance of staff |  3.4 / 5 |
| Your room |  2.0 / 5 |
| Overall experience | 2.6 / 5 |
| Order and cleanliness of the hotel |  2.9 / 5 |
| Guest Rating | 2.8 / 5 |
3.4 / 5
Anonymous
on 20/09/2009
(Mature couple)
Location.
Price (comparable to Travellodge)
Still under renovation (our room quite shabby)
No shower.
Room small.
Overall: Only used hotel to sleep, so didn't spoil our stay too much. (108179341)
2.9 / 5
Joyce [Leicester, GB]
on 27/09/2008
(Solo business traveller)
The reception staff were very keen to help and responded to any pronlems or requests - and the room facilities were good. The breakfast room was very pleasant and the use of the dining room/bar in the evening was welcome.
I had to ask for the kettle in my room to be changed as it didn't work. The dining room/bar was dimly lit - so it wasn't very suitabel for use as a lounge in the evening - for reading or talking. At breakfast I had to prompt the staff memeber on duty - who greeted me but didn't offer anything at all. There was no written 'menu' offerd for breakfast - just, eventually, a list reeled off by the staff member - which wasn't very inviting.
Overall: It was a fairly pleasant stay - but one or two details, mainly related to staff attitude, need a little attention to lift the standard. (107206048)
3.7 / 5
Elizabeth [Turvey, GB]
on 30/08/2008
(Mature couple)
(107180591)
3.7 / 5
Richard [Tunbridge Wells, GB]
on 28/08/2008
(Family with older children)
Very helpful & friendly staff, excellent dinner & breakfast
Loo wouldn't flush
Refurbishment in progress
A number of flies in room & restaurant
(97813978)
1.7 / 5
Anonymous
on 18/08/2008
(Solo business traveller)
decent bar
construction site
(107244560)
2.4 / 5
Anonymous
on 10/08/2008
(Same sex couple)
(107108426)
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