| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff |  4.8 / 5 |
| Your room |  4.2 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.1 / 5 |
5.0 / 5
[Perth, GB]
on 01/09/2009
(Group of work colleagues)
hotel was overall great with friendly staff.
none, except the booking progress. Which was the websites fault.
Overall: would come back again. (108848688)
4.0 / 5
Ian [WIGAN, GB]
on 04/04/2009
(Same sex couple)
facilities, friendly staff, quiet in room, piano played in bar with couch and log fire!
noisy wedding reception
long queue for checkout
small bathroom
Overall: would happily stay again, but bring my swimming shorts next time... (107624068)
3.4 / 5
Anonymous
on 22/08/2008
(Mature couple)
Staff excellent, food exceptional, facilities very good, general decor good, a pleasant and relaxing hotel to stay in.
Mattress soft/worn out, wallpaper pealing in bedroom, not up to the standard that you expect from a 4 star hotel.
Overall: Wish we had stayed longer, but if we had it would have been in a different room! (107298355)
4.1 / 5
Anonymous
on 16/08/2008
(Mature couple)
Excellent restaurant. Public areas very good Pleasant, helpful staff
Room was not ready on time. Room decor needed revamping,Kettle plug was dangerous, poor reception on tv.
Overall: As a member I received 25% discount. Had I paid the full price I would not have felt I had value for money (108027479)
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