| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  4.5 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.5 / 5 |
| Your room |  4.2 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.5 / 5 |
| Guest Rating | 4.2 / 5 |
4.1 / 5
Anonymous
on 05/05/2009
(Young couple)
I booked for two nights but the hotel only had a reservation for 1 night.
Standard of the food could be better for a four star hotel.
(107959180)
3.6 / 5
Ruth [Worcester Park, GB]
on 10/03/2009
(Young couple)
The spa is lovely!
It took about 4 attempts to get the right number for room service, even going via reception left us with just a ringing phone and no answer - the book needs to be clear which number to ring, it had 2!!!
Overall: Good (107464982)
5.0 / 5
jane [south nutfield, GB]
on 03/03/2009
(Group of adult friends)
Staff were the highlight so friendly and efficient, Thanks everyone
none
Overall: Will stay again in a couple of months (107377385)
4.1 / 5
Anonymous
on 09/01/2009
(Solo business traveller)
Very pleasant and helpful staff at all role levels. Everyone was delightful and always very spontaneously friendly, whether at reception or meeting the housekeeping staff in the corridor.
Proximity of Parson's Collar, provided food and drink at a more reasonable cos and a relaxed atmosphere
Restaurant food and drink prices appeared inflated
Overall: Very comfortable and would use again (107469847)
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