| Check-in process |  4.7 / 5 |
|---|---|
| Working order of facilities / equipment | 4.6 / 5 |
| Overall value for money |  4.6 / 5 |
| Performance of staff | 4.7 / 5 |
| Your room | 4.6 / 5 |
| Overall experience | 4.6 / 5 |
| Order and cleanliness of the hotel | 4.8 / 5 |
| Guest Rating | 4.6 / 5 |
4.7 / 5
Andrew [Maidenhead, GB]
on 18/11/2009
(Mature couple)
(108640780)
4.7 / 5
Anonymous
on 03/11/2009
(Mature couple)
(108319125)
4.9 / 5
Anonymous
on 27/10/2009
(Young couple)
(108176030)
4.3 / 5
R A [Wokingham, GB]
on 14/10/2009
(Mature couple)
Lovely hotel, room in excellant condition, overall quality and service very good
Only one problem, mattress was a little hard so had problems settling
Overall: loved the hotel, no problem recommending the hotel (108562090)
5.0 / 5
Jennifer [Launceston, GB]
on 23/09/2009
(Mature couple)
(108386292)
5.0 / 5
Anonymous
on 22/09/2009
(Mature couple)
Very friendly owner, very clean, comfortable & charming accommodation. Very good public areas. Excellent breakfast with a wide choice of items, more the sort of choice you would expect from a 4* hotel! We had an evening meal there as well and that was very tasty, ample portions and the steak was cooked exactly as requested. There is a small bar which is nice and they make excellent coffee.
The only point was that we got some noise from the en-suite in the adjacent room - particularly from the use of the bin! However this is a minor point compared with the overall experience.
Overall: Very good and would thoroughly recommend it. We have stayed in central Canterbury before, paid more and had far inferior accommodation, it is worth coming just outside Canterbury to the Pilgrims' Rest. The owners are really welcoming and it seems nothing is too much trouble for them. (108132547)
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