| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  4.6 / 5 |
| Overall value for money | 4.6 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room |  4.3 / 5 |
| Overall experience | 4.6 / 5 |
| Order and cleanliness of the hotel |  4.7 / 5 |
| Guest Rating | 4.5 / 5 |
3.3 / 5
Karen [Bath, GB]
on 17/11/2009
(Young couple)
Hotel was clean and well appointed.
Yell had failed to communicate my booking to the hotel, so despite a confirmation email there was no actual reservation when I arrived to check in. Fortunately there were rooms available and we were able to stay as planned. Upon production of the confirmation email Holiday Inn staff also agreed to honour the rate I had thought I had booked.
Overall: Overall the stay was fine. Just a shame that the check in process failed because of Yell's failure to communicate my reservation to the hotel! (108790542)
5.0 / 5
Alan [FAREHAM, GB]
on 09/11/2009
(Mature couple)
Best place to stay in Burnley. Have previously stayed at Holiday Inn Express Burnley in Jan 2009. Can not fault the place
Overall: Excellent (108106241)
4.1 / 5
Thomas [Wirral, GB]
on 20/10/2009
(Mature couple)
Friendly,helpful staff .Very nice room and excellent continental breakfast .Good value for money .
Constant television in bar/dining areas .As far as I could ascertain very few ,if any, guests were watching the two large screen TV's .Is it not sufficient for guests to have what is an excellent TV in their bedroom ?
Overall: Very good . (108382765)
5.0 / 5
Anonymous
on 19/10/2009
(Group of adult friends)
Excellent, clean, well presented, friendly helpful staff, good choice of foods at breakfast
Not full english breakfast, having to clear away own plates
(108499374)
4.9 / 5
Anonymous
on 31/08/2009
(Group of work colleagues)
Beds wonderfully comfortable and room very clean. Giant bath towels an appreciated surprise.
(108484921)
4.1 / 5
Jane [Sheffield, GB]
on 13/08/2009
(Mature couple)
Clean. Well decorated and designed rooms, providing good comfort. Reception and bar area reflects the overall quality, and impressive for first appearance on arrival. Good choice of channels on TV, when you want to relax in your room. Reasonable choice of breakfast menu.
Overall: We both enjoyed our stay, and will definitely use Holiday Express in the future. (108552240)
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