5 star

The General Tarleton, Knaresborough

Ferrensby, Knaresborough, HG5 0PZ
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Guest Reviews

Summary of Guest Ratings

Check-in process 4.7 / 5 4.7 / 5
Working order of facilities / equipment 4.6 / 5 4.6 / 5
Overall value for money 4.5 / 5 4.5 / 5
Performance of staff 4.7 / 5 4.7 / 5
Your room 4.5 / 5 4.5 / 5
Overall experience 4.7 / 5 4.7 / 5
Order and cleanliness of the hotel 4.7 / 5 4.7 / 5
Guest Rating 4.7 / 5 4.7 / 5

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Guest Reviews

5.0 / 5 5.0 / 5 Amanda [Sheffield, GB] on 04/08/2009 (Young couple)

friendly welcome with welcome tea lovely room fantastic food

there aren't any

Overall: absolutely excellent from start to finish  (108891369)

4.7 / 5 4.7 / 5 Anonymous on 28/07/2009 (Mature couple)

 (107630507)

4.4 / 5 4.4 / 5 Anonymous on 24/07/2009 (Other)

I would particularly like to recommend the staff who were very hard working, and consistently smiling and helpful. Even when very busy, and we were waiting for a table, they made sure we were helped and informed...and with no sense of the pressure they must have been under. Having worked myself in hospitality and busy restaurants, I know full well how tough it can be, so I really appreciated their friendly service and constant smiles.

Small details, which seem petty to speak about considering how much we enjoyed our stay, but such as the light pull in the bathroom was a frayed bit of cord. Lighting over mirror in room made it difficult to put on make-up (essential to ladies of a certain age!. A personal dislike is shower curtains, they cling!

Overall: Excellent. Staff very good. Ambience was calm and welcoming. Food was very good, especially liked the emphasis on sourcing local foods. Service was excellent. Clean rooms and maintained well. Would definitely recommend this hotel.  (107309383)

4.1 / 5 4.1 / 5 Anonymous on 05/05/2009 (Group of work colleagues)

very responsive and attentive

Overall: great time was had by all  (107977427)

5.0 / 5 5.0 / 5 peter [brough, GB] on 04/04/2009 (Mature couple)

Excellent meals in the charming restaurant. very friendly and efficient staff, mostly young well-trained EU citzens. Room very comfortable, clean and light.

I looked for bad points but was unable to find any!

Overall: The best hotel of its type that I have ever stayed at. I am not related to the management!!  (107737221)

5.0 / 5 5.0 / 5 Mr [glasgow, GB] on 16/03/2009 (Solo business traveller)

From start to finish the level of help from all of the staff members was excellent.

Overall: Helpful staff, clean spacious rooms,reasonable rates.  (107824636)

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