| Check-in process | 4.8 / 5 |
|---|---|
| Working order of facilities / equipment | 4.8 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff | 5.0 / 5 |
| Your room | 5.0 / 5 |
| Overall experience | 4.8 / 5 |
| Order and cleanliness of the hotel | 5.0 / 5 |
| Guest Rating | 4.8 / 5 |
very clean and tidy comfortable rooms,
No tea or coffe in rooms, would have thought as a five start hotel this would have been provided, and no hot water at 9.00pm on the Saturday night.
Overall: We really enjoyed our stay, was dissapointed we could not dine in the restaurant you were fully booked, I did not see a mention of booking a meal when I booked the rooms. (107725789)
Town centre location
little or no car parking
Overall: Good quality hotel (107947647)
(107288581)
The staff were excellent, enthusiastic, polite and very helpful.
The food is very good and reasonably priced.
The tariff is a little on the high side especially as the refurbishment is still to be completed. The bar should stay open until at least 12 midnight.
Overall: Excellent stay, we enjoyed a very relaxing weekend. Thank you. (108014255)
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