| Check-in process | 4.3 / 5 |
|---|---|
| Working order of facilities / equipment | 3.9 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff | 4.5 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.2 / 5 |
Cleanliness, particularly in the dining room. Helpful friendly staff
Nothing that could be reasonably described as bad
Overall: The staff are to be commended, the breakfast was a real treat, fresh, hot and cooked as requested. (108372331)
The room was well set out with adequate facilities. Excellent bathroom. Good view over river, comfortable bed.Breakfast was good, but we were not told what was available and what we had to help ourselves to.
We arrived in torrential rain, waited 15 minutes at the check in desk, and no-one appeared. We had to locate a waitress to check us in, apparently no one on duty in reception.Very creaky floor in our room,miror coated in dust.
Overall: We found the hotel pleasant enough and would give it another chance. After 20 years in the hospitality trade myself, I must point out that satisfaction, and success lies in the detail.Norman Coope. lies in the detail. (108956009)
(108983408)
Friendliness and attitude of staff
Hotel in need of some tlc
Overall: Enjoyable (108603295)
Overall: Pleasant hotel in good location close to the river & riverside gardens / parks. Enclosed courtyard & on-site detached pub with private garden provided ideal setting for warm summer evenings. (Yes we we're lucky to see plenty of sun). (108625130)
easy access to surrounding area, very easy to get to , situated on the waterfront area
floorboards were very noisy not sure if other guests hear when walking around room and along corridors, could just be age of wood.
would have liked a bit more tv selection though not important i would have liked to watch some news
Overall: was very nice will be coming again (108282250)
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