Kings at the Queen Hotel, Chester
City Road, Chester , CH1 3AHGuest Reviews
Summary of Guest Ratings
| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money |  4.4 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.4 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.3 / 5 |
How to book this hotel or view prices
Guest Reviews
2.6 / 5
terry [liverpool, GB]
on 03/11/2009
(Mature couple)
We changed rooms to 84 it was very nice and new, just outside was the courtyard strange but nice, staff were helpful.
Arriving at the hotel they didn't have our booking so we waited a long time to check in. The room that we were given was terrible 108, very tired and furniture worn and smelt of paint.
Overall: A nice stay very relaxing, when we changed rooms. (108420860)
5.0 / 5
Anonymous
on 16/09/2009
(Mature couple)
Friendly helpful efficient staff. Very good quality furnishings & fittings. Good food. Everything you could possibly need was there in your comfortable room.
Overall: Fantastic. Cant wait to go again. (108701534)
4.1 / 5
hugo [Secunda, ZA]
on 14/08/2009
(Group of adult friends)
Good service
Overall: Will make use of the same service (108166385)
4.0 / 5
Anonymous
on 20/06/2009
(Mature couple)
hotel old but very clean. staff very polite. food good.
Overall: check with hotel that you are staying in the kings suites, as AA web site misleading (107758393)
5.0 / 5
malcolm [Dunstable, GB]
on 31/03/2009
(Mature couple)
A fantastic new part to the hotel. Well equiped .
THe breakfast was out of this world never had better.
Its not abad point but the resterant in the Kings side needed more staff
THe head waiter was doing lots of other jobs, when she should have been atending to th dinners.Because of this our table was ready at 9 as booked but we was not seated till twenty past nine. A small point but could put you of for the next time.
Overall: With out question a top hotel. (107913220)
3.7 / 5
Anonymous
on 23/02/2009
(Group of adult friends)
Food in restaurant was very good
Booking was incorrect, i had booked a family suite in Kings however on arrival was offered a family room in queens, I refused this and was then offered 2 rooms in kings, thankfully my son was old enough to stay in a room on his own, had i been travelling with a younger child this would have been unsatisfactory
(107717847)
Why do we publish ratings from Active Hotels?
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
How do I add a rating?
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
How do you manage to collect so many ratings?
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.