| Check-in process | 4.1 / 5 |
|---|---|
| Working order of facilities / equipment | 3.4 / 5 |
| Overall value for money | 3.3 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel | 3.1 / 5 |
| Guest Rating | 3.5 / 5 |
(108311790)
Idyllic spot , all rooms overlook the river Avon, very tranquil. Room and bedlinen very clean.
Overall: We only had the one night stay booked as a birthday treat for my partner and we were both very pleased with the level of service ,very friendly staff and we had a meal there in the evening although we hadn't prebooked a table we were made very welcome and the meal was excellent ,a little expensive but it was a special occasion and was very well worth it. Would definitely recommend . (107718329)
A well furnished room. When points were raised with hotel staff (see below) they were dealt with in a fair manner and the situation was resolved.
The bath and bed had numerous hairs in resulting in the bedding being exchanged. Had to request towels for the room.
Overall: Lovely room in delightful location. Food a little expensive for what it was. (107668034)
Car park had second hand cars for sale.
General look, upkeep and layout of hotel.
Room not ready at 15.15 had to wait nearly an hour.
Room was essentially self catering accom with kitchen etc, annexed from hotel, and not what we expected from the booking.
Postage stamp sized toilet and shower. A bath was confirmed on booking form but ws not in the room. No river view as stated on website.
Room was cold on arrival and we were told the heating was on a timer!
No soap or proper toliet roll - supplied with kitchen roll.
Floor was stone flagged with some mats.
All night someone above had a television on loud enough to disturb.
Breakfast was a shambles even though there appeared to be only 2 couples (inc us). Unusually large amount of other people residing in hotel who did not seem to be normal guests.
Overall: Room was not as defined by Active Hotels confirmation. The hotel's website, accessed through the Booking.com site is highly innacurate. We were told by the manager that this room is where they put Booking.com guests! (107528184)
Beautiful setting, lovely view of the river. Comfortable bed. Wi Fi worked well.Breakfast freshly cooked. Staff were excellent, friendly and helpful.
New TV needed (picture grainy, only one channel worked, no remote control). Cooked breakfast really would be improved by better quality sausages. Also a written breakfast menu would be useful. Room lighting could be improved, there was a harsh single overhead light and the table lamps needed new shades.
Overall: Very comfortable country hotel. We were made welcome. Although many fittings are not new, it did not matter. Great value for the price we paid. We would definitely stay there again. (107650957)
(107772736)
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