| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  4.3 / 5 |
| Overall value for money | 4.1 / 5 |
| Performance of staff |  3.9 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel |  4.5 / 5 |
| Guest Rating | 4.2 / 5 |
4.7 / 5
Robert [Rickinghall, GB]
on 07/09/2009
(Group of work colleagues)
Excellent and large bed, everything very well maintained and clean, all required facilities readily available, well trained, efficient and personable staff. Good buffet breakfast.
None apparent during what was only a brief overnight stay.
Overall: American standards! Excellent. (108550709)
2.7 / 5
Carl [Ceglie Messapica, IN]
on 19/07/2009
(Solo business traveller)
(108525258)
4.9 / 5
Anonymous
on 13/07/2009
(Young couple)
Excellent value for money. Hotel is very secure with swipe access to rooms and really impressed with the proper hairdryer.. not one attached to the bathroom wall! Very comfortable stay overall.
The shower design could use a little tweaking.. the door of shower is not long enough and shower very powerful so you end up with a small tsunami on the floor!!
Overall: Would definitely stay again, a really lovely modern hotel. (107946172)
1.3 / 5
Anonymous
on 08/07/2009
(Young couple)
The price.
Inhospitable staff; the sheets were filthy; our non-smoking room reeked of smoke; the restaurant's food was quite poor for the price; the H41 Hoppa bus was annoyingly infrequent.
Overall: This was our second stay at this hotel, we quite enjoyed our first stay two weeks ago and were very impressed by the hotel's facilities, hospitality and cleanliness, but this stay was a major disappointment. The staff were quite neglectful and not hospitable this time and the room wasn't in good order, particularly in that it reeked of cigarette smoke (despite being a non-smoking room), and I'm doubtful as to whether the sheets were even cleaned considering how many stray hairs from other guests were on them when we arrived. It certainly was not four-star quality this time around, and because of this last experience we would not stay at this hotel again. (108659581)
4.0 / 5
Anonymous
on 29/06/2009
(Solo leisure traveller)
Everyone very helpful.
problem with no hot water one morning but was corrected.
Overall: Very pleasant. (107781953)
4.9 / 5
Anonymous
on 24/04/2009
(Family with older children)
Overall: Very enjoyable stay. Hotel was very clean and smelled fresh. The beds were very comfortable and clean. The staff were very helpful and friendly. (107544776)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.